Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Serpa

South Miami

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality and supply chain industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with guests.

Overview

6
6
years of professional experience

Work History

VIP Concierge

Concierge Hotline LLC
05.2022 - 06.2024
  • Enhanced client experience by providing personalized recommendations and tailored services for their specific needs.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Daily sales of a variety of local tours and attractions to meet quota.
  • Arranged for transportation to and from airport, port of miami and events for visitors.
  • Provided each guest with a list of hotel's upcoming activities and events upon check-in to enhance stays.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.

Supply Chain Specialist

MBR Industries
06.2021 - 05.2022
  • Manage the transportation and storage of goods between the manufacturer and the consumer.
  • Manage product development, monitor inventory, supervise transportation and storage, and oversee other day-to-day supply chain logistics for their company or organization.
  • Provide optimal level of customer services and professionalism to resolve all customer issues.
  • Answer all incoming calls graciously and create reservations for upcoming guests.
  • Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.

Greeter

Hillstone
11.2018 - 03.2020
  • Greet each and every guest pleasantly and with courtesy.
  • Provide guests with all directions and provide information regarding the restaurant.
  • Provide optimal level of customer services and professionalism to resolve all customer issues.
  • Ensure that all staff work effortlessly and simultaneously to maximize guest satisfaction.
  • Answer all incoming calls graciously and create reservations for upcoming guests.

Education

Bachelor of Science - Hospitality Management

Florida International University
Miami, FL
07.2018

Associate of Arts - Hospitality Management

Miami Dade College
Miami, FL
04.2016

Skills

  • Strong verbal communication
  • Customer service proficiency
  • Strong time management abilities
  • Building rapport
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Timeline

VIP Concierge

Concierge Hotline LLC
05.2022 - 06.2024

Supply Chain Specialist

MBR Industries
06.2021 - 05.2022

Greeter

Hillstone
11.2018 - 03.2020

Bachelor of Science - Hospitality Management

Florida International University

Associate of Arts - Hospitality Management

Miami Dade College

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