Bianca Serrano Palacios
Chicago,IL
Summary
I have experience working as a waitress for about 2 years. I show responsibility and kindness when doing my job and make sure customers are enjoying their dining. I have worked deck the halls in my last job demonstrating I work well under pressure. I excel in communication, people skills, and time management. Overall, the main goal is to keep customers happy and offer great service.
Overview
2
2
years of professional experience
Work History
Waitress
Pit&Tap
Wilmette, IL
06.2023 - Current
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Bachelor of Science - Nursing
North Park University
Chicago, IL06-2028
Skills
- Order taking
- Memory retention
- Dining customer service
- Menu recommendations
- Hospitality service expertise
- Allergy awareness
- Table turnover
- Dining area maintenance
Languages
Spanish
Professional
Affiliations
- I volunteered at Neptune Middle while in high school participating in school events.
Timeline
Waitress
Pit&Tap
06.2023 - Current
Bachelor of Science - Nursing
North Park University