Bianca Severe-Williams

• Provided comprehensive training and assistance in living skills for individuals in various settings.
• Supported daily activities such as meal preparation, personal hygiene, and medication administration.
• Fostered relationships with employers and promoted community involvement.
• Collaborated with clinical staff to support therapeutic plans.
• Elevated client self-sufficiency through personalized training and goal-setting.
• Offered practical guidance on daily living activities, encouraging independence and growth.

• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
• Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
• Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
• Ensured high-quality products by closely monitoring and adhering to techniques.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
• Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
• Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

• Prepare fruits and vegetables, ensuring freshness and quality for culinary use
• Create appetizers and desserts, showcasing culinary skills and attention to detail
• Craft specialty drinks, adding a unique and enjoyable beverage experience for customers
• Prepare a variety of salads, demonstrating versatility in culinary expertise

• Efficiently handle booking, updating, and canceling reservations to streamline customer interactions
• Provide technical support by troubleshooting software issues to ensure smooth customer experiences
• Issue credits to customers when necessary, demonstrating a commitment to customer satisfaction
• Responsively address customer inquiries, answering questions to enhance overall customer service
• Streamlined booking processes for increased accuracy and reduced wait times.

• Plan and execute weeklong activities, including field trips, crafts, and cooking, to enhance student engagement
• Manage class resources and contribute to general housekeeping tasks for a well-organized learning environment
• Prioritize student safety, promptly reporting accidents/incidents to supervisors and parents
  - Cultivate a positive classroom climate that fosters both learning and enjoyment
  - Maintain accurate and up-to-date attendance sheets for record-keeping purposes
  - Supervise lunch and snack times in accordance with food guidelines to ensure a healthy and safe environment

• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Assisted with inventory management, helping to keep stock levels consistent and up-to-date.
• Handled customer inquiries and resolved issues promptly, ensuring repeat business.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Supported promotional efforts by informing customers of current sales events and discounts available.
• Completed daily paperwork accurately, streamlining administrative processes for management review.
• Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
• Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
• Demonstrated versatility in culinary skills by preparing a wide range of dishes across multiple cuisine types by assisting in menu planning while incorporating seasonal ingredients for fresh and innovative dishes.

• Enhanced the efficiency of painting projects by preparing surfaces and materials ahead of time.
• Assisted in completing jobs on schedule by maintaining a clean and organized work environment by providing support and assistance to painters to ensure a smooth and enjoyable painting experience
• Improved overall project quality by ensuring proper application techniques and attention to detail during painting tasks.
• Efficiently clean up and organize the venue after each event to maintain a tidy and welcoming space
• Greet customers warmly and guide them to their designated areas for a positive experience

• Implement a meticulous color-coded system for organizing medicines, ensuring systematic inventory management
• Contribute to the setup and maintenance of rooms, paying close attention to detail to uphold high standards of cleanliness in rooms to meet hygiene standards
• Perform administrative tasks such as phone management and appointment scheduling with precision and efficiency to enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing walk-in clients with a well-organized reception area including updated materials and conducted facility tours to familiarize patients with the surroundings and enhance their experience, contributing to a welcoming environment for visitors.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary and improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.

• Enhanced learning experiences by incorporating a variety of teaching methods and materials, such as visual aids and hands-on activities.
• Improved student behavior through positive reinforcement strategies and clear communication of expectations.
• Promoted social-emotional development by fostering a nurturing classroom environment where children felt safe, respected, and valued.
• Established positive relationships with parents through consistent communication and involvement in church events, promoting a strong home-church connection.

3.0 GPA

3.3 GPA

3.7 GPA

• Presidential
• A/B Honor roll
• National Honor Society Member
• Bronze Medal-Basketball
• Certificate of Honor Star Achievement
• Orchestra Achievement Awards
• Bronze Medal-Track & Field
• Bronze Medal of Honor-Girl Ministry
• Student Council Rep.
• FHSAA Finals Pin-9th in the State for Shot put
• FHSAA Finals Pin-2nd in the State for Basketball

Available upon request