Bianca Shelby

• Provided detailed information about available services and requirements.
• Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
• Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
• Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
• Acted as first point of contact and set appointments for prospective clients.
• Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
• Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
• Managed call and appointment records through [Software].
• Organized, maintained and updated information in computer databases.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Self-motivated, with a strong sense of personal responsibility.
• Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.

• Enhanced production efficiency with thorough troubleshooting and repair of malfunctioning equipment.
• Ensured safety compliance, adhering to industry standards and guidelines during equipment operations.
• Evaluated facilities equipment and interpreted data.
• Used operational manuals, maintenance records and forums to gain troubleshooting insight for complex issues.
• Troubleshot equipment failures and remedied problems to restore functionality.
• Collaborated with team members for efficient equipment installations and upgrades, streamlining processes.
• Reduced equipment downtime by implementing preventive maintenance schedules and procedures.

• Responded to customer requests efficiently and with knowledgeable assistance.
• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Assisted in training new attendants, sharing best practices and tips for efficient service.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked fast to complete tasks and meet daily deadlines.
• Cleaned and straightened work areas to maximize productivity and safety.
• Developed effective improvement plans in alignment with goals and specifications.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Followed instructions and procedures to complete assigned tasks.
• Improved team morale and productivity through effective communication and active listening skills.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Resolved third-party billing, computer system and customer service issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Counted, measured and compounded medications following standard procedures.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Greeted customers at drive-thru and took food orders.
• Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Took orders, prepared meals, and collected payments.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Worked front counter, drive-thru and other areas.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.

GPA: 3.00