Bianca Shook
Bryson City
Summary
Detail-oriented professional with a background in managing salon operations and customer service. Expertise in financial oversight and relationship building, dedicated to delivering exceptional service and optimizing business performance.
Detail-oriented professional with extensive experience in salon operations and customer relations. Strong focus on service quality assurance and strategic project planning, committed to creating safe, welcoming environments that elevate client experiences.
Overview
17
17
years of professional experience
Work History
Hairstylist
Mountain View Of Bryson City
01.2024 - Current
- Maintained compliance with sanitation and safety standards in salon operations.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Fostered strong client relationships through exceptional service and follow-up care recommendations.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
Owner/ Hair Stylist
Eclips Hair Salon
08.2012 - Current
- Managed salon operations, ensuring high standards of service and client satisfaction.
- Developed marketing strategies to attract new clients and retain existing ones.
- Oversaw inventory management, optimizing product selection and supply chain processes.
- Implemented financial controls to monitor expenses and maximize profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Manager/Cashier
Clampitt Ace Hardware
03.2009 - 12.2023
- Oversaw daily operations, ensuring efficient workflow and excellent customer service.
- Managed daily cash register operations, ensuring compliance with company policies.
- Resolved customer inquiries and concerns, enhancing overall shopping experience.
- Coordinated end-of-day financial reconciliations, maintaining accurate records of transactions.
- Enhanced checkout processes through the integration of new point-of-sale technology systems.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Alleviated customer service needs with policy-appropriate solutions.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
911 Dispatcher
Swain County 911 Dispatch Center
08.2019 - 04.2020
- Coordinated emergency response efforts among law enforcement, fire, and medical personnel.
- Managed high-stress situations while prioritizing incoming calls for service.
- Utilized advanced computer-aided dispatch systems to track units and resources effectively.
- Monitored radio communications, providing real-time updates to first responders in the field.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
Certificate of Technical Studies - Cosmetology
Southwestern Community College
Sylva, NC12-1996
High School Diploma -
Swain High School
Bryson City, NC06-1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Human resources
- Service quality assurance
- Accounting expertise
- Client engagement optimization
- Strategic project planning
Timeline
Hairstylist
Mountain View Of Bryson City
01.2024 - Current
911 Dispatcher
Swain County 911 Dispatch Center
08.2019 - 04.2020
Owner/ Hair Stylist
Eclips Hair Salon
08.2012 - Current
Manager/Cashier
Clampitt Ace Hardware
03.2009 - 12.2023
Certificate of Technical Studies - Cosmetology
Southwestern Community College
High School Diploma -
Swain High School