Lucid Chart
Bianca Simon
Conover,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Lead Business Analyst
The Leukemia and Lymphoma Society
02.2023 - Current
- Spearheaded the development of a robust system enhancement and project intake process, aligning it strategically with enterprise goals and future direction
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
- Established business and technology impact meetings assembling leaders from diverse business departments to discuss project impacts comprehensively, fostering a cross-functional understanding
- Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
- Increased team productivity through effective communication, collaboration, and resource management strategies.
- Architected and documented over 200+ business processes for enterprise-level projects, transforming them into accessible training materials, videos, and step guides
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
- Implemented process improvements that resulted in significant time savings for various departments across the organization.
- Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
Interim Director of Campaign Standards
The Leukemia and Lymphoma Society
06.2022 - 02.2023
- Conducted comprehensive analyses of campaign Data Collection Forms, providing insights into fiscal year total funds, breakdowns, and overall campaign standings for initiatives such as Students of the Year, Visionaries of the Year Pilots, and Man Woman of the Year
- Acted as a key liaison on an interdepartmental Digital Transformation task force, proactively identifying risk factors and areas of improvement
- Successfully project-managed the rebranding, auditing, and release of multi-campaign materials, effectively handling deadlines, and facilitating organization intranet page restructure
- Lead the analysis of campaign data to develop insights for informed decision-making in critical areas such as forecasting, budgeting, or personnel management.
- Contributed significantly to the coordination of the LLS Research Gathering through meticulous planning and execution
- Analyzed and provided KPI data updates for Student Visionaries and Visionaries campaigns to Of the Year VP and organization Senior Leadership to ensure understanding of current campaign standings and possible future performance
Process Support Technology Manager
The Leukemia & Lymphoma Society
07.2021 - 06.2022
- Streamlined Salesforce CRM integration in collaboration with the Information Technology department, developing end-user test scripts and conducting user acceptance testing for upcoming releases
- Led a high-performing team of 6 staff members, overseeing the allocation and processing of donations in 9 regions across the country
- Established and led a new national department focused on Salesforce education, application, digital transformation, and team development
- Supervised the training, mentoring, and assignments of staff, driving team development through yearly performance goals and Individualized Development Plans
- Played a crucial role in an interdepartmental Digital Transformation task force, identifying risk factors and areas of improvement
- Served as the Digital Transformation Liaison for the Business Operations department, ensuring seamless integration and alignment of processes
- Conducted audits and streamlined training document revisions, implementing checkpoints to enhance understanding of cyclical workloads
- Provided detailed training and support to region staff, contributing to the success of remote and in-person events
Revenue Support Specialist - Operations
The Leukemia and Lymphoma Society
09.2019 - 06.2021
- Meticulously processed revenue funds accurately across multiple regions, resulting in a substantial increase in Fiscal Year 21
- Offered continuous guidance and support to regional partners, addressing financial coding and personal expense reimbursement
- Collaborated on a task force aimed at streamlining OneLLS revenue processing guidelines, leading to standardized practices and training manuals for the Revenue Support department
- Conducted internal audits of J.P. Morgan Bank accounts on a biweekly and monthly basis, ensuring accurate processing, review, and closure of funds
- Provided detailed reporting and information for virtual and in-person finales, facilitating smooth processing of funds and event nights
Lead Vault Teller
Communication Federal Credit Union
12.2016 - 03.2018
- Coordinated logistics for large-scale cash movements between branches, ensuring timely delivery while maintaining strict security protocols.
- Trained junior tellers on best practices for accurate cash counting and secure storage to minimize errors.
- Maintained accurate records of all vault transactions, ensuring proper documentation and compliance with regulations.
- Reduced risk exposure by conducting regular risk assessments and making necessary adjustments to operational procedures accordingly.
- Served as a reliable point of contact for both internal and external stakeholders, handling sensitive information with discretion and maintaining the highest levels of confidentiality.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Education
Carl Sandburg College
Galesburg, ILSkills
- Adaptability
- Budgeting and Financial Analysis
- Operational Processes, Optimization, and Management
- Collaboration and working cross functionally
- Leadership and Mentorship
- Digital Transformation
- KPI Analysis and Tracking
- Business process modeling
- Business administration
- Stakeholder management
- Strategic thinking
- Business process improvement
References
Available Upon Request
Software
Microsoft Office Suite
Campaign 360
Salesforce
Intranet Softwares
Adaptive Insights
Coupa
Jira
Dayforce
Timeline
Lead Business Analyst
The Leukemia and Lymphoma Society
02.2023 - Current
Interim Director of Campaign Standards
The Leukemia and Lymphoma Society
06.2022 - 02.2023
Process Support Technology Manager
The Leukemia & Lymphoma Society
07.2021 - 06.2022
Revenue Support Specialist - Operations
The Leukemia and Lymphoma Society
09.2019 - 06.2021
Lead Vault Teller
Communication Federal Credit Union
12.2016 - 03.2018
Carl Sandburg College
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