Bianca Simon
Summary
Experienced professional with a proven track record in supervising and training staff in a fast-paced environment. Successfully ensures smooth operations and enhances customer satisfaction. Demonstrates strong leadership and problem-solving skills in high-pressure situations. Adept at overseeing restaurant operations and consistently improving guest experiences. Strong focus on team collaboration, adaptability to changing needs, and delivering consistent results. Skilled in training staff, managing schedules, and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Server Supervisor
Tom's Watch Bar
08.2023 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Reservations Agent
Transdev
06.2023 - 07.2024
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Resolved various issues and discrepancies for customers.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
Cashier
Oohhs and Aahhs
10.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Certified Nursing Assistant
Stonerise Healthcare
04.2022 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient information and care activities in electronic health record.
Assistant Manager
Popeye's Restaurants
01.2019 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Housekeeper
Berkley Medical Center
08.2020 - 02.2021
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
Laundry Attendant
Sanctuary at Holy Cross
02.2018 - 05.2018
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Supported fellow staff members with delivery and pickup of customer orders.
- Increased linen longevity with proper handling, folding, and storage procedures.
Unarmed Security Officer
First Security Services
01.2015 - 01.2017
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
No Degree - Business Administration And Management
South Carolina State University
Orangeburg, SCHigh School Diploma -
Ballou Senior High School
Washington, DC06.2011
Skills
- Team management
- Verbal and written communication
- Patience and composure
- Work ethic and integrity
- Phone etiquette
- Housekeeping
- POS system operations
- Reliable team player
- Patient care
- Situational awareness
- Hospitality background
- Customer service excellence
Timeline
Server Supervisor
Tom's Watch Bar
08.2023 - Current
Reservations Agent
Transdev
06.2023 - 07.2024
Cashier
Oohhs and Aahhs
10.2022 - 04.2023
Certified Nursing Assistant
Stonerise Healthcare
04.2022 - 10.2022
Housekeeper
Berkley Medical Center
08.2020 - 02.2021
Assistant Manager
Popeye's Restaurants
01.2019 - 04.2022
Laundry Attendant
Sanctuary at Holy Cross
02.2018 - 05.2018
Unarmed Security Officer
First Security Services
01.2015 - 01.2017
No Degree - Business Administration And Management
South Carolina State University
High School Diploma -
Ballou Senior High School
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