Bianca Simpson-Mendoza
Summary
Driven individual who is able to carry out any customer service role professionally and effectively. Well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
6
6
years of professional experience
Work History
Customer Service Row Captain
Saia LTL Freight
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Saia LTL Freight
03.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Manager, Associate Support
PGA Tour Superstore
08.2022 - 03.2023
- Knowledgeable about Workday, benefits, and HR programs and services to train new hires and provide on-going information to Associates.
- Ensure compliance with all loss prevention policies and procedures to ensure a safe and secure environment for Associates and Customers.
- Balance many administrative tasks throughout the day including but not limited to accurate input of all inventory adjustments, creating schedules based on Manager guidance, scheduling interviews, maintain all administrative functions within Workday, planning Associate events/meetings, and answering Customer calls.
- Demonstrate a commitment to Diversity, Equity, and Inclusion (DEI) through continuous development, modeling inclusive behaviors, and proactively educating on bias.
Operations Supervisor
PGA Tour Superstore
06.2021 - 08.2022
- Provided leadership throughout the store to ensure that all associates are trained and well-versed on all store services procedures, policies and programs related to merchandise movement and standards as well as the back-end store operation.
- Took ownership of the implementation and execution of programs and procedures that support the merchandising and operation of the store.
- Responsible for developing associates and making sure that they receive timely and effective training and on-going verbal and written communication on execution of store operations.
Soft Goods Supervisor
PGA Tour Superstore
03.2021 - 06.2021
- Worked directly with the Assistant Store Manager, General Manager and other Supervisors to provide leadership and team building essentials to the associates by driving sales and customer service.
- Assisted in ensuring that sales are the number one priority while making sure that all customers are provided a world class shopping experience.
- Responsible for providing ongoing communication with the General Manager, Assistant Managers, and other Supervisors regarding opportunities to improve sales, merchandising, events, policies, and procedures.
- Responsible to ensure good in-stock levels and the execution of general inventory management practices by utilizing reports and communicating this findings with the Store Support Center.
- Responsible for maintain a clean and safe working environment for both customers and associates.
Sales Associate
PGA Tour Superstore
11.2020 - 03.2021
- Unloaded incoming merchandise and ensured the accuracy of received shipment.
- Organized racks and shelves to maintain store visual appeal, engaged customers and promoted specific merchandise.
- Received, unpacked, and prepared merchandise for stocking on the sales floor.
- Executed prices changes and daily merchandising bulletins.
Merchandising and signing their areas to create and maintain visual merchandising consistency throughout the retail store. - Replenished merchandise stock from incoming freight shipments as soon as possible to maximize the customer’s selection.
- Addressed customer concerns and resolving them promptly
Merchandising Support
PGA Tour Superstore
09.2019 - 11.2020
- Assisted Merchant and Associate Merchant with assortments, pricing strategies, product allocation, fulfillment orders, and build/maintain strong relationships with our vendor partners.
- Responsible for accuracy, efficiency and retrieval of processed data.
- Effectively resolved issues related to vendors, stores, and customers with partnership of Merchant
- Performed data entry of information into the system for the following:
• Item setup for each new product
• Order entry with accuracy and timeliness
• Loading UPC’s for new and existing product
• Review and input replenishment PO’s for existing product - Transmitting and following up with vendors on PO’s
Maintain and manage category details, including but not limited to: item set up, opening orders, price changes, UPC data, and EDI
Footwear Specialist
PGA Tour Superstore
09.2018 - 09.2019
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
- Understood footwear thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
- Received shipments, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
PGA Tour Superstore
10.2017 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
BBA - Business Management
Georgia Gwinnett College
Lawrenceville, GA2023
Skills
- Sales Promotion
- Accuracy and Efficiency in Documentation
- Cultivating Productive Relationships
- Shipment Processing
- Operational Efficiency and Safety
- Sales Tracking
- Complex Problem-Solving
- Strategic Goals
Volunteering
Lawrenceville Co-Op
Sep 2014 - Dec 2017
- Loading and unloading vans
- Liaising with food banks and grocery stores
- Sorting food items
- Checking for expiration dates
- Discarding expired items
- Maintaining the pantry area clean and organized.
Open Arms
Jan 2012 - July 2021
- Volunteer recruitment
- Event planning and Implementation
- Supervision of volunteer activities; and, with the assistance of the director of development, coordination of events
Timeline
Customer Service Row Captain
Saia LTL Freight
10.2023 - Current
Customer Service Representative
Saia LTL Freight
03.2023 - 10.2023
Manager, Associate Support
PGA Tour Superstore
08.2022 - 03.2023
Operations Supervisor
PGA Tour Superstore
06.2021 - 08.2022
Soft Goods Supervisor
PGA Tour Superstore
03.2021 - 06.2021
Sales Associate
PGA Tour Superstore
11.2020 - 03.2021
Merchandising Support
PGA Tour Superstore
09.2019 - 11.2020
Footwear Specialist
PGA Tour Superstore
09.2018 - 09.2019
Cashier
PGA Tour Superstore
10.2017 - 09.2018
BBA - Business Management
Georgia Gwinnett College
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