Bianca Sorci

Management

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
• Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
• Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
• Processed payroll for over Number employees as part of sound human resources and financial management strategies.
• Managed work and performance of more than Number employees.

• Event lead working at different venues/studios for family events such as birthday parties, Bar/Bat Mitvahs, also school and city events, etc.
• Communicate with guests clearly and with good humor to encourage laughter and dancing
• Lead Follow Dance Sets
• Hand out prizes, glow sticks, etc

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Interacted with team members across departments to research and resolve customer issues.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
• Built strong relationships with customers to drive repeat business.
• Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
• Answered phone calls and emails to schedule client appointments.
• Washed sheets/robes

• Greeted spa guests warmly to create positive first impression of establishment.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
• Developed and maintained relationships with external vendors and suppliers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Responded to customer inquiries or complaints.
• Reported issues to higher management with great detail.
• Delivered high level of assistance by calling other locations for service availability or products.
• Implemented up-selling strategies, encompassing recommendation of services and product purchases.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Managed and motivated employees to be productive and engaged in work.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
• Taught employees how to collaborate on daily job tasks and achieve service targets
• Supervised daily staff meetings to improvement strategies, discuss policy updates and facilitate open communication
• Coordinated with General Manager in different operational issues and promotional activities
• Evaluated inspection reports and service tickets and prepared repair invoices
• Educated operations team on best practices, company policies and service excellence standards
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Utilized promotions, print and digital marketing to attract new clients.
• Led spa tours for new members to familiarize guests with services provided.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.