Summary
Overview
Work History
Education
Skills
References
Certification
Education
Interests
Timeline
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Bianca Sorci

Wheeling,IL

Summary

A passionate and driven Licensed Esthetician dedicated to helping clients feel their best in their skin. Accustomed to managing in busy environments that require handling multiple duties while ensuring customer satisfaction. Committed to cultivating positive relationships with clients by building strong connections and delivering exceptional results. Able to perform facials, waxing, body treatments, and make up application. Looking forward to advancing as a professional in the skincare industry.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Center Manager

European Wax Center
05.2024 - Current

Management

  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
  • Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
  • Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
  • Processed payroll for over Number employees as part of sound human resources and financial management strategies.
  • Managed work and performance of more than Number employees.

Event Lead

Bizar Entertainment Inc.
06.2017 - 09.2024
  • Event lead working at different venues/studios for family events such as birthday parties, Bar/Bat Mitvahs, also school and city events, etc.
  • Communicate with guests clearly and with good humor to encourage laughter and dancing
  • Lead Follow Dance Sets
  • Hand out prizes, glow sticks, etc

Client Specialist

Milan Laser Hair Removal
07.2022 - 10.2022
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
  • Built strong relationships with customers to drive repeat business.
  • Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
  • Answered phone calls and emails to schedule client appointments.
  • Washed sheets/robes

Spa Manager

Heavenly Massage Day Spa
05.2021 - 05.2022
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Responded to customer inquiries or complaints.
  • Reported issues to higher management with great detail.
  • Delivered high level of assistance by calling other locations for service availability or products.
  • Implemented up-selling strategies, encompassing recommendation of services and product purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed and motivated employees to be productive and engaged in work.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Spa Manager,Assistant Operations Manager, PT

XSport Fitness
02.2018 - 03.2021
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
  • Taught employees how to collaborate on daily job tasks and achieve service targets
  • Supervised daily staff meetings to improvement strategies, discuss policy updates and facilitate open communication
  • Coordinated with General Manager in different operational issues and promotional activities
  • Evaluated inspection reports and service tickets and prepared repair invoices
  • Educated operations team on best practices, company policies and service excellence standards
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Led spa tours for new members to familiarize guests with services provided.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Bachelors - Psychology

Grand Canyon University
Phoenix, AZ

Esthetics License - Esthetics

Tricoci University of Beauty Culture
Chicago, IL
08.2023

Certification - Personal Training

International Sports Science Association
Online
06.2022

Certification - Esthetics

Tricoci University of Beauty Culture
12.2019

High School Diploma -

Maine East High School
Park Ridge, IL
05.2018

Skills

  • Managerial experience
  • Decision making
  • Interpersonal Skills
  • Mentoring/Leadership Abilities
  • Bilingual Spanish/English
  • Communication
  • Problem Solving
  • Customer Service

References

Jeff Bizar (847)-754-7335

Jessica Komlo (630)-670-8609

Bella M. (312)-841-4089

Krys Johnson (847)-902-2711

Certification

CPR

Personal Training

Esthetics

Education

true

Interests

-Skincare

-Makeup

-Dance

Timeline

Center Manager

European Wax Center
05.2024 - Current

Client Specialist

Milan Laser Hair Removal
07.2022 - 10.2022

Spa Manager

Heavenly Massage Day Spa
05.2021 - 05.2022

Spa Manager,Assistant Operations Manager, PT

XSport Fitness
02.2018 - 03.2021

Event Lead

Bizar Entertainment Inc.
06.2017 - 09.2024

Bachelors - Psychology

Grand Canyon University

Esthetics License - Esthetics

Tricoci University of Beauty Culture

Certification - Personal Training

International Sports Science Association

Certification - Esthetics

Tricoci University of Beauty Culture

High School Diploma -

Maine East High School