Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Spinks

Carrolton,Georgia

Summary

Personable Customer Relationship Specialist driven to exceed customer
expectations while promoting adherence to company standards and
guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Consumer Banking Relationship Specialist

Bank OZK
9 2023 - Current
  • Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners
  • Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions
  • Open and service deposit accounts
  • Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
  • Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner
  • Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning
  • Promoted teamwork, leading by example and taking initiative to assist others
  • Provide backup and assistance to other retail banking roles and locations
  • Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members
  • Maintain consistently good punctuality and attendance to work
  • Adhere to all Bank policies, procedures, and guidelines
  • Knowledgeable of bank products and services (e.g., online banking, mobile banking applications, banking cards)
  • Demonstrate confidence and act as a trusted advisor
  • Thrive in a continually changing environment
  • Worked independently and maintain confidentiality
  • Traveled to other work locations (e.g., training, staffing shortages), as needed.

Client Service Specialist

Bank OZK
3 2021 - 9 2023
  • Accurate and efficient in productivity
  • Performed transactions for clients such as deposits, withdrawals, transfers, etc
  • Team player, willing to step in and assist in any area of the business
  • Ability to build relationships with clients while providing exceptional service
  • Display integrity, trustworthiness, and professionalism at all times
  • Complete all essential training timely
  • Aid upcoming client service specialist on their new journey
  • Helped maintain cash control of banks assets
  • Assist supervisor in completing special end of day processing and reports
  • Provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition.

Collection Account Representative

Car-Mart
07.2018 - 03.2021
  • Improved account portfolio quality by regularly reviewing delinquent accounts and taking appropriate action when needed
  • Maintain healthy relationships with customers
  • Exceed company standards based on how many delinquent customers
  • Great customer service skills and phone etiquette
  • Ability to multitask.
  • Find and contact clients to ask about their overdue payments
  • Update account status records and collection efforts
  • Analyze customer files and negotiate payment arrangements

Education

Associate of Applied Science - Accounting

West Georgia Technical College
Carrollton, GA
08.2022 - Current

High School Diploma -

Anniston High School
Anniston, AL
08.2009 - 05.2013

Skills

Customer Relations

Client Relationship Management

Teamwork and Collaboration

Problem-Solving

Active Listening

Self-Motivation

Decision-Making

Goal Setting

Computer Proficiency

Professionalism Client Retention

Interpersonal Skills

Relationship Building

Reliability

Organizational Skills

Cash Handling

Loan Reconstruction

Time Management

Expense Management

Detail Oriented

Conflict Resolution

Data Entry

Compliance

Cross Selling

Training and mentoring

Research and due diligence

Timeline

Associate of Applied Science - Accounting

West Georgia Technical College
08.2022 - Current

Collection Account Representative

Car-Mart
07.2018 - 03.2021

High School Diploma -

Anniston High School
08.2009 - 05.2013

Consumer Banking Relationship Specialist

Bank OZK
9 2023 - Current

Client Service Specialist

Bank OZK
3 2021 - 9 2023

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Bianca Spinks