Bianca Stevenson
Cicero,NY
Summary
Personable Service Manager driving process optimization and business profitability continuously. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands and complies with federal, state, and local regulations that affect service operations. Working with Syracuse Stage and assisting in all functions of the Audience Services Manager.
Overview
1
1
year of professional experience
Work History
Audience Services Manager Assistant
Syracuse Stage
12.2024 - 05.2025
- Managed daily operations of stage productions and events.
- Processed daily cash deposits with the use of LightSpeed and Google Sheets.
- Supervised maintenance and setup of show events.
- Organized inventory management of liquor, snacks, and drinks.
- Facilitated communication between departments to streamline processes.
- Resolved customer complaints promptly.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Developed menu pricing for Happy Hour, and other events.
- Completed daily show reports using Patron Manager and Google Forms.
Front End Associate
Genesis II Hair Replacement
05.2024 - Current
- Assisted customers in selecting hair replacement products and services.
- Maintained product displays to ensure a clean, organized appearance.
- Processed customer transactions using KORVUE efficiently.
- Provided information on hair care and maintenance techniques to clients.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels and restocked items as needed promptly.
- Handled customer inquiries and resolved issues with professionalism and care.
- Processed customer transactions and provided excellent customer service.
Social Media Promotions Intern
Steve Mazzoccone; Krystal Kennel
03.2024 - 06.2024
- Assisted in creating promotional materials for local events and community outreach.
- Supported marketing team by managing social media accounts and creating content.
- Collaborated with team members to brainstorm new promotional strategies and ideas.
- Facilitated communication between departments to ensure cohesive promotional efforts.
- Created engaging content for social media platforms to promote upcoming events.
- Updated website content regularly with information about upcoming events and promotions.
Education
Bachelor of Arts - Theatre
State University of New York at Oswego
Skills
- Strong communication and adaptability skills
- Keen problem-solving skills
- Organized with good time management
- Experience with kids
- Attention to detail
- Team collaboration
- Customer service
- Inventory management
- Event coordination
- Social media marketing
- Cash handling
Technical Theatre
- Foreplay… - Director - SUNY Oswego - 2022
- The Addams Family - Assistant to the Director - SUNY Oswego - 2024
- Romeo and Juliet - Wardrobe Crew Chief - SUNY Oswego - 2022
- After Ashley - Makeup/Hair Crew Chief - SUNY Oswego - 2021
Timeline
Audience Services Manager Assistant
Syracuse Stage
12.2024 - 05.2025
Front End Associate
Genesis II Hair Replacement
05.2024 - Current
Social Media Promotions Intern
Steve Mazzoccone; Krystal Kennel
03.2024 - 06.2024
Bachelor of Arts - Theatre
State University of New York at Oswego