Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Taff

Tamarac,FL

Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs.

Overview

18
18
years of professional experience

Work History

Client Service Representative/Welcome Call Agent

JG Wentworth
Remote
10.2021 - Current
  • Effectively complete welcome calls to newly enrolled clients, detailing and clarifying their Debt Resolution Program.
  • Provide excellent customer service support for incoming calls, outgoing calls, and emails in a timely and efficient manner.
  • Followed up with clients to proactively resolve issues and maintain satisfaction.
  • Demonstrated excellent listening skills and empathy toward the client's needs and concerns.
  • Precisely document in the CRM software.
  • Resolve open issues for clients by investigating problems and coordinating solutions with other members of the team.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
  • Developed strong relationships with clients through friendly interactions, and problem-solving abilities.

Customer Service Representative

ABB Optical Group
Coral Springs, USA
03.2019 - 12.2019
  • Efficiently answered inbound calls in a professional and timely manner.
  • Accurately placed orders for products such as contact lenses, solutions, cases, etc.
  • Maintained accurate knowledge of over 500 codes needed to process orders.
  • Processed returns, submitted investigations, and performed other related duties.
  • Properly and efficiently documented customer interactions and requests.
  • Assisted in accessing and troubleshooting the ABB website.
  • Received an average of 94% customer satisfaction rating, and 100% on order processing.

Dining Room Server/Bartender

Sheraton Suites Hotel
Wilmington, USA
06.2007 - 08.2017
  • Provided excellent customer service to guests dining in the restaurant, bar, or ordering through room service.
  • Provided outstanding service to guests attending banquet functions, i.e., corporate events, weddings, etc.
  • Oversaw and assisted with the setup and breakdown of the breakfast buffet and concierge lounge.
  • Maintained a superior dining room appearance through consistent cleaning and organization of dining areas, food stations, ice and beverage dispensers, replenished supplies, etc.
  • Enforced the highest possible standards of guest services by greeting guests, providing quick and friendly service, and listening to and responding to guest needs.
  • Boosted guest loyalty and satisfaction by proactively addressing and resolving guest issues, or communicating concerns to management.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Education

Bachelor of Science - Behavioral Science

Wilmington University
New Castle, DE

Skills

  • Problem solving
  • MS Office (Word, Outlook, PowerPoint, Excel)
  • Customer service
  • Time Management/Multi-Tasking
  • Written and verbal communication
  • CRM software
  • Order processing
  • Outbound calling
  • Call center experience

Timeline

Client Service Representative/Welcome Call Agent

JG Wentworth
10.2021 - Current

Customer Service Representative

ABB Optical Group
03.2019 - 12.2019

Dining Room Server/Bartender

Sheraton Suites Hotel
06.2007 - 08.2017

Bachelor of Science - Behavioral Science

Wilmington University

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Bianca Taff