Bianca Terry
Greenville,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Service Manager
Texas Roadhouse
Greenville , Tx
08.2024 - Current
- Managed daily operations to ensure efficient service delivery.
- Trained and supervised staff on service protocols and customer engagement.
- Coordinated inventory management to maintain stock levels and product availability.
- Developed schedules to optimize staffing during peak hours and events.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented training programs to improve team performance and service quality.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
Key Hourly
Texas Roadhouse
Greenville, TX
01.2024 - 08.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
Server
Texas Roadhouse
Killeen , TX
02.2016 - 10.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
Key Hourly
Texas Roadhouse
Killeen , TX
04.2022 - 10.2023
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Training Coordinator
Texas Roadhouse
Corpus Christi, TX
08.2019 - 03.2022
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Designed training schedules for new and existing employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Bartender
Schlitterbahn Waterpark
South Padre Island, TX
04.2019 - 05.2020
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Assistant Manager
Rue 21
Harker Heights, Tx
07.2016 - 03.2017
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Cashier
Dollar Tree
Copperas Cove, TX
02.2016 - 02.2017
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06-2014
History
Central Texas College
Killeen, TXSkills
- Training and Development
- Organizational Skills
- Decision-Making
- Team Collaboration
- Task Delegation
- Self Motivation
- Problem-solving abilities
- Goal Setting
- Relationship Building
- Task Prioritization
- Staff Management
- Supplies Ordering
- Office Administration
- Customer Service
- New Hire Onboarding
- Flexible Schedule
- Scheduling
- Multitasking
- Teamwork and Collaboration
- Verbal Communication
- Cash handling
- Team leadership
- Performance evaluation
- Time management
- Attention to detail
- Employee mentoring
- Staff mentoring
- Empathy and patience
- Liquor law compliance
- Product knowledge
- Reports and documents
Timeline
Service Manager
Texas Roadhouse
08.2024 - Current
Key Hourly
Texas Roadhouse
01.2024 - 08.2024
Key Hourly
Texas Roadhouse
04.2022 - 10.2023
Training Coordinator
Texas Roadhouse
08.2019 - 03.2022
Bartender
Schlitterbahn Waterpark
04.2019 - 05.2020
Assistant Manager
Rue 21
07.2016 - 03.2017
Server
Texas Roadhouse
02.2016 - 10.2023
Cashier
Dollar Tree
02.2016 - 02.2017
High School Diploma -
Copperas Cove High School
History
Central Texas College