BIANCA THOMPSON
NEW YORK,US
Summary
Flexible professional with years of experience in administrative and recreational roles, adept at building strong client relationships and fostering a positive work environment. Skilled in organization, communication, and problem-solving, with a proven track record of enhancing team dynamics and customer satisfaction. Eager to leverage leadership and interpersonal skills in new opportunities, contributing to a collaborative and innovative workplace.
Overview
11
11
years of professional experience
Work History
RECREATION AIDE
Isabella Nursing Home (Summer Youth)
New York, New York
07.2024 - 08.2024
- Interacted with residents in a variety of settings and activities, such as in Bingo games, dancing, and garden trips
- Provided assistance and companionship, either through reading or transportation
ADMINISTRATIVE ASSISTANT
Honorable Homecare
New York, New York
11.2017 - 04.2020
- Completed forms, reports, and logs for human resources
- Built and maintained client relationships through timely responses, and by fulfilling requests and accommodations
CUSTOMER SUPPORT SPECIALIST
Luna Park
Brooklyn, New York
09.2016 - 10.2017
- Orchestrated engaging guest experiences, balancing safety and fun in a fast-paced amusement park environment
- Resolved issues swiftly, enhancing visitor satisfaction
- Fostered a cohesive team environment, aligning staff efforts with park objectives
- Coordinated cross-departmental initiatives to enhance overall guest experience
Material Handler
Barnes & Nobles
Bronx, New York
02.2015 - 06.2016
- Inspected incoming shipments for damage or discrepancies.
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
SERVER/COUNTER
The Chipper Truck Cafe
Bronx, New York
01.2014 - 01.2015
- Delivered exceptional customer service, managed cash transactions, and maintained a clean dining area, enhancing overall guest satisfaction at The Chipper Truck Cafe
- Worked closely with kitchen staff to ensure accurate and timely food preparation, fostering a seamless dining experience for patrons at The Chipper Truck Cafe
- Maintained meticulous records of daily sales, inventory, and customer feedback, providing valuable insights for management to optimize cafe operations
Education
B.A. - PSYCHOLOGY & COMMS.
St. Francis College
06-2026
ASSOCIATE OF APPLIED SCIENCE -
St. Francis College
01.2023
Skills
- Interpersonal Skills
- Activity coordination
- Inclusivity and diversity
- Creativity and innovation
- Event setup and teardown
Timeline
RECREATION AIDE
Isabella Nursing Home (Summer Youth)
07.2024 - 08.2024
ADMINISTRATIVE ASSISTANT
Honorable Homecare
11.2017 - 04.2020
CUSTOMER SUPPORT SPECIALIST
Luna Park
09.2016 - 10.2017
Material Handler
Barnes & Nobles
02.2015 - 06.2016
SERVER/COUNTER
The Chipper Truck Cafe
01.2014 - 01.2015
B.A. - PSYCHOLOGY & COMMS.
St. Francis College
ASSOCIATE OF APPLIED SCIENCE -
St. Francis College