Bianca Tirado
Casselberry
Summary
Professional with extensive experience in high-volume hospitality environments, specializing in mixology, customer service, and inventory management. Proven track record of safe drink service and compliance with applicable laws, ensuring exceptional guest experiences. Highly organized and adaptable, with strong communication skills and a commitment to productivity and efficiency. Motivated to contribute to team success while continuously enhancing skills and knowledge in dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HILI Fitness
Orlando
09.2025 - Current
- Utilized problem solving skills to adjust workouts according to client needs.
- Developed client relationships through positive communication skills.
- Created a safe, comfortable environment for all clients by following studio protocols.
- Encouraged clients to reach their personal goals while providing support throughout the process.
- Performed assessments and evaluations on clients to develop individualized exercise plans.
Bar Manager
Eden The Lounge
Orlando
01.2024 - Current
- Coordinated and executed themed events and promotions, driving a significant increase in bar traffic during off-peak hours.
- Analyzed sales data to identify trends and adjust inventory purchases accordingly, reducing waste.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
VIP Manager & Assistant General Manager
Parlay Orlando
Orlando
07.2022 - 01.2024
- Oversaw budgeting, inventory control, and cost management, demonstrating financial oversight and resource allocation skills.
- Fostered strong customer relationships by understanding individual preferences and delivering personalized service, a foundation for building client trust.
- Researched, evaluated, and implemented a new point-of-sale (POS) system, which streamlined transactions and improved sales tracking resulting in a measurable increase in revenue.
- Improving inventory accuracy by around 20% and decreasing the amount of complementary tabs and discounts, saving the venue money.
- Delivered exceptional guest service with a friendly, energetic demeanor while effectively upselling products to drive revenue.
- Supervised and scheduled staff members to optimize team efficiency and ensure full coverage during peak operational hours.
- Handled daily cash operations, including register management, cash reconciliation, and accurate venue closeouts.
- Collaborated with promoters, event hosts, and internal teams to execute smooth, high-traffic nights and special events.
- Trained and supervised VIP hosts and bottle service staff to uphold hospitality standards and maintain brand image.
Bartender
Gilt Concert Venue
Orlando
08.2021 - 07.2022
- Delivered high-volume bar service in a fast-paced concert venue, averaging service for 300-500 patrons per shift.
- Mixed and served a wide range of cocktails, beer, and wine according to venue standards and local regulations.
- Handled POS transactions and balanced nightly cash-outs with 100% accuracy.
- Ensured compliance with state liquor laws, including ID checks and responsible alcohol service.
- Provided excellent customer service in a loud, high-energy environment, enhancing overall guest experience.
- Trained 2+ new bartenders on venue-specific protocols, drink recipes, and customer service standards.
- Managed inventory and restocking during live events, ensuring seamless service without interruption.
Education
Bachelor of Public Relations - Marketing, and Applied Communications
FLORIDA INTERNATIONAL UNIVERSITY
Miami, Florida08.2022
Skills
- Collaborative
- Leadership
- Communication
- Compassionate
- Quick Learning Skills
- Methodical
- Adaptable
- Office 365
- Teams
- PhotoShop
- CapCut
- Outlook
- Social Media Applications
- Adobe
Certification
• Canva
• Adobe Applications
• Hubspot - Digital Marketing
• Microsoft
• Adobe Applications
• Hubspot - Digital Marketing
• Microsoft
Extracurricular Activities
Student Coach Assistant, FIU Women's Basketball, November 2018-March 2019
Languages
English
Timeline
HILI Fitness
09.2025 - Current
Bar Manager
Eden The Lounge
01.2024 - Current
VIP Manager & Assistant General Manager
Parlay Orlando
07.2022 - 01.2024
Bartender
Gilt Concert Venue
08.2021 - 07.2022
Bachelor of Public Relations - Marketing, and Applied Communications
FLORIDA INTERNATIONAL UNIVERSITY