Bianca Torres

Administrative Assistant

Evergreen Real Estate Group

11.2023 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Reaching out to prospects looking to make them a resident
• Set up and conduct tours with prospects
Showing them any model units, the parking space, amenities of the
property, and being able to provide information about the
surrounding community
•

Helping the property manager keep an organized office: Making sure
files are in order, packages are accounted for, and even simple
things like making sure the coffee station is well kept

• Answering questions and assisting current tenants
Helping them with anything from questions about their existing
lease, when the renewal dates will be, taking note of any complaints
and finding a way to resolve it, and more.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.