Overview
Work History
Education
Skills
Personal Information
Timeline
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Bianca Torres

Philadelphia,PA

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Lancaster Nursing and Rehabilitation Center
04.2023 - 07.2024
  • Greeted and welcomed guests, providing a positive first impression of the company
  • Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
  • Scheduled appointments and maintained an organized calendar for multiple staff members
  • Efficiently handled all incoming and outgoing mail, packages, and deliveries
  • Maintained cleanliness and organization of the front desk area at all times
  • Ordered office supplies ensuring availability while managing costs within budget constraints
  • Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
  • Served as a point of contact for building maintenance requests such as repairs or cleaning services
  • Trained new receptionists on office procedures, phone systems, and customer service best practices

Student Support Specialist

School District of Lancaster
08.2021 - 05.2023
  • Supported students during classroom activities, ensuring their engagement and participation
  • Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational resources
  • Collaborated with teachers and therapists to develop and implement strategies for improving academic and behavioral outcomes
  • Facilitated small group instruction under the guidance of the lead teacher
  • Aided in the supervision of students during recess periods or field trips
  • Cultivated strong relationships with students through active listening and empathy

Phone Representative

ALL ISLAND FENCE & RAILING
03.2021 - 04.2021
  • Implemented proactive outbound calling strategies to generate new leads and expand the customer base
  • Identified upselling opportunities during phone conversations resulting in an increase of average order value
  • Assisted customers with post-sales inquiries such as returns/exchanges or warranty claims providing prompt resolution and maintaining positive relationships
  • Collaborated with cross-functional teams such as shipping department or technical support to ensure smooth order processing and timely delivery of products/services
  • Participated in ongoing training sessions to enhance product knowledge, improve selling skills, and stay updated on industry trends
  • Managed a high volume of inbound calls while maintaining quality standards for call handling time and customer satisfaction ratings

Front Desk Associate

Planet Fitness
07.2018 - 12.2020
  • Sign in gym members before entering the facility
  • Help create a 'Judgement Free' environment
  • Clean gym equipment
  • Follow safety precautions as part of COVID 19 requirements
  • Practicing good customer service
  • Help members understand how to use the equipment efficiently

Telephone Sales Representative

Sunrise Family of Companies
09.2017 - 02.2018
  • Handled a high volume of incoming customer calls, averaging 100+ calls per day
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
  • Consistently met or exceeded individual performance metrics including average handle time (AHT) and first call resolution (FCR)
  • Demonstrated strong product knowledge to address customer questions about features, pricing, and promotions

Education

Associate's degree - Human Resources Management

Community College of Philadelphia
Philadelphia, PA
04.2028

High school or equivalent - Theatre Arts, Fine Arts

Mccaskey Campus
Lancaster, PA
06.2018

Skills

  • Customer Service
  • Front desk
  • Cash handling
  • Time management
  • Office experience
  • Computer skills
  • Phone etiquette
  • Typing
  • HIPAA
  • Computer literacy

Personal Information

Authorized To Work: US for any employer

Timeline

Front Desk Receptionist

Lancaster Nursing and Rehabilitation Center
04.2023 - 07.2024

Student Support Specialist

School District of Lancaster
08.2021 - 05.2023

Phone Representative

ALL ISLAND FENCE & RAILING
03.2021 - 04.2021

Front Desk Associate

Planet Fitness
07.2018 - 12.2020

Telephone Sales Representative

Sunrise Family of Companies
09.2017 - 02.2018

High school or equivalent - Theatre Arts, Fine Arts

Mccaskey Campus

Associate's degree - Human Resources Management

Community College of Philadelphia

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Bianca Torres