Bianca Tovar
Santa Ana,CA
Summary
Proven Retail Sales Manager at Carters Oshkosh, adept in customer service and management, significantly enhanced sales through strategic visual merchandising. Excelled in critical thinking and active listening, leading to a marked improvement in customer satisfaction. Skilled in nurturing team potential and resolving complaints efficiently, ensuring a loyal customer base and a positive shopping environment.
Overview
2
2
years of professional experience
Work History
Retail Sales Manager
Carters Oshkosh
01.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
In-Home Child Caregiver
Family Members
05.2023 - 08.2024
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Provided transportation to school events, extracurricular activities, and appointments while ensuring timely arrivals.
Library Student Aide
Segerstrom High School
08.2022 - 05.2023
- Conducted research assistance for students, helping them navigate databases and online resources effectively.
- Supported special events such as author visits, book fairs, and workshops by preparing materials, setting up spaces, and assisting with event coordination.
- Enhanced library organization by categorizing and shelving books according to the Dewey Decimal System.
- Organized returned books and materials and assisted with shelving.
- Checked out and checked in items using library computer system.
- Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.
Education
High School Diploma -
Orange Coast College
05.2023
Skills
- Customer Service
- Management
- Critical Thinking
- Customer Relations
- Active Listening
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
In-Home Child Caregiver
Family Members
05.2023 - 08.2024
Retail Sales Manager
Carters Oshkosh
01.2023 - Current
Library Student Aide
Segerstrom High School
08.2022 - 05.2023
High School Diploma -
Orange Coast College
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