Bianca Tovar
Santa Ana,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intern
Cedars Family Medicine Inc
05.2025 - 06.2025
- Developed and implemented strategies to improve phlebotomy processes.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in ongoing training seminars to stay current on industry standards and best practices for phlebotomy procedures.
Certified Phlebotomist
Phlebotomy USA
09.2024 - 05.2025
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Improved patient comfort by employing efficient and gentle phlebotomy techniques.
Retail Sales Manager
Carters Oshkosh
01.2023 - 09.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
In-Home Child Caregiver
Family Members
05.2023 - 08.2024
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Provided transportation to school events, extracurricular activities, and appointments while ensuring timely arrivals.
Library Student Aide
Segerstrom High School
08.2022 - 05.2023
- Conducted research assistance for students, helping them navigate databases and online resources effectively.
- Supported special events such as author visits, book fairs, and workshops by preparing materials, setting up spaces, and assisting with event coordination.
- Enhanced library organization by categorizing and shelving books according to the Dewey Decimal System.
- Organized returned books and materials and assisted with shelving.
- Checked out and checked in items using library computer system.
- Collaborated with fellow aides to maintain a clean, organized, and welcoming library space for all users.
Education
High School Diploma -
Orange Coast College
05.2023
Skills
- Flexible schedule
- Professionalism and etiquette
- Computer skills
- Medical terminology
- Customer service
Certification
- Certified Phlebotomy Technician I, National Healthcare Association - November 27, 2024
- Basic Life Support, American Heart Association - April 30, 2025
- Bloodborne Pathogen Certification, American Red Cross - April 29, 2025
Timeline
Intern
Cedars Family Medicine Inc
05.2025 - 06.2025
Certified Phlebotomist
Phlebotomy USA
09.2024 - 05.2025
In-Home Child Caregiver
Family Members
05.2023 - 08.2024
Retail Sales Manager
Carters Oshkosh
01.2023 - 09.2024
Library Student Aide
Segerstrom High School
08.2022 - 05.2023
High School Diploma -
Orange Coast College
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