Bianca T Ralph
Jupiter,FL
Summary
Over 12 years of experience in the luxury hospitality industry, retail and the achievement of Forbes 5 Star and 5 Diamond award. Hospitality professional driven to expand specialty with the use of great detail oriented, organization, and customer experience. Advanced skills with time management to provide exceptional service as well as communication proficiency to meet the needs of the company. Seeking to bring knowledge, experience and skills to benefit in any position.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative B2B
Grounds & Hounds Coffee Co.
08.2022 - 12.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed over 1k accounts to increase revenue sales and profit.
Spa Manager
Pure Bliss Day Spa
01.2021 - 12.2022
- Oversees and upkeep of entire facility
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent customer service programs.
- Coordinated facility schedules to maximize usage and efficiency.
- Responded to customer inquiries or complaints.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Greeted spa guests warmly to create positive first impression of establishment.
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained front desk workstation by keeping it clean and organized.
- Developed and implemented marketing strategies to provide up to 60% booking per day percentage.
- Implemented new services and created new Spa menus.
Spa & Boutique Manager
Four Seasons Resort Palm Beach
08.2015 - 01.2021
- Oversees all aspects of department including interviewing and training staff, and monitoring facilities. Coordinating daily schedules for spa operational and therapist teams.
- Assists in creating spa menus, seasonal treatments and tasteful environment.
- Scheduling, monitoring and ordering operational supplies, communicating and prioritizing facility repairs. Ensuring spa team is engaged, effectively communicating resort and corporate initiatives to spa team.
- Assists in building and maintaining strong working relationships with other resort department leadership teams.
- Handling guest complaints including follow-up with guests to ensure guest expectations were met.
- Confidently coaching involving staff to avoid future lapses in service.
- Created marketing brands and sales techniques that build and drive both resort guest capture as well as local business about 30%.
- Implement best standards and procedures in spa services.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sales.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Spa Coordinator
Four Seasons Resort Palm Beach
07.2012 - 08.2015
- Greet all guests in warm and friendly manner to create positive first impression for spa.
- Operated Book4Time software to book spa and salon appointments for guests.
- Created group blocks and spa grids for upcoming groups in resort.
- Promoted and maintain highest level of service that meets customer satisfactions that increased positive feedback.
- Maintained retail inventory and made purchase orders for dry storage, food requisitions, and spa supplies.
- Qualified to train all spa coordinators in completing everyday tasks to met standards and establishing great service to guests.
- Managed all front desk tasks, including to ensure all booking standards and Forbes standards are met.
Spa Attendant
Four Seasons Resort Palm Beach
07.2012 - 06.2013
- Provided various tasks throughout spa such as offering general spa orientation to guests upon arrival and provided information about what spa facilities have to offer.
- Maintained cleanliness of spa and fitness areas as well as replenished all areas with new linens and toiletries.
- There to answer any questions for guests that had about spa facilities.
- Provided therapists and technicians with fresh linen and any other supplies needed.
- Opened and closed down spa facilities.
- Ensure all guests have positive and relaxing experience while enjoy spa that established memorable experience.
- Interacted with over 50 plus guests per day to ensure all guests were up to par.
Secretary Assistant
Jodi Sue Rutstein, P.A
06.2010 - 07.2012
- Assisted clients, organized law office, filed paper work, assisted to paralegal & lawyer, and ran daily errands.
- Interacted with birth mothers and took them to their doctors visits.
- Created adoptive parents profiles and matched them with appropriate cases.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Scheduled all appointments, appearances and briefings.
- Ensured adoptive parents and birth mothers received 100% excellent care within law firm.
Education
Bachelor of Arts - Business Hospitality
Florida Atlantic University
Boca Raton, FL2014
Associate of Arts - Business Hospitality
Palm Beach State College
Boca Raton, FL2012
High School Diploma - undefined
West Boca Raton High School
Boca Raton, FL2009
Skills
- Knowledgeable in staff management and leadership skills
- Great organization skills and ability to multi-task
- Precise and effective sales skills
- Confident conflict resolution
- Strong understanding of level of service for employers and guests expectations
- Clear communication skills with vendors and service providers
- Attention to detail
- Task Forced at different luxury hotels such as Miami, Atlanta, Vail, Los Angeles, and Beverly Hills to oversee operations
- Computer literate
- Skilled in computer software's
- Scheduling
Timeline
Inside Sales Representative B2B
Grounds & Hounds Coffee Co.
08.2022 - 12.2023
Spa Manager
Pure Bliss Day Spa
01.2021 - 12.2022
Spa & Boutique Manager
Four Seasons Resort Palm Beach
08.2015 - 01.2021
Spa Coordinator
Four Seasons Resort Palm Beach
07.2012 - 08.2015
Spa Attendant
Four Seasons Resort Palm Beach
07.2012 - 06.2013
Secretary Assistant
Jodi Sue Rutstein, P.A
06.2010 - 07.2012
Bachelor of Arts - Business Hospitality
Florida Atlantic University
Associate of Arts - Business Hospitality
Palm Beach State College
High School Diploma - undefined
West Boca Raton High School
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