Bianca Tuck
Psychology Student
Madison,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Rural Carrier
United States Post Office
02.2023 - 08.2024
- Picked up outgoing mail from letter boxes and in person from customers.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Delivered mail along established route in rural areas.
- Maintained a clean driving record while navigating difficult terrain on rural routes.
- Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
Photographer
Self-employeed
04.2020 - 02.2023
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
Retention Customer Service Representative
AT&T
04.2019 - 12.2020
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
Executive Customer Representative
LG Corporate
09.2017 - 04.2019
- Reduced response times to inquiries by implementing an efficient ticketing system for tracking and prioritizing requests.
- Streamlined communication with clients, fostering strong relationships and improving overall customer experience.
- Managed a portfolio of key accounts, ensuring timely delivery of products and services while exceeding client expectations.
- Handled high-stakes client escalations, demonstrating empathy and professionalism while working towards mutually beneficial resolutions.
Customer Service Associate
Walmart
04.2014 - 09.2017
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2026
Skills
Customer Engagement
Relationships and rapport
Teamwork and Collaboration
Problem-Solving
Empathy Development
Ethical understanding
Mental health awareness
Multitasking Abilities
Client rapport building
Phone Etiquette
Timeline
Rural Carrier
United States Post Office
02.2023 - 08.2024
Photographer
Self-employeed
04.2020 - 02.2023
Retention Customer Service Representative
AT&T
04.2019 - 12.2020
Executive Customer Representative
LG Corporate
09.2017 - 04.2019
Customer Service Associate
Walmart
04.2014 - 09.2017
Bachelor of Arts - Psychology
Southern New Hampshire University