Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Bianca Tuck

Psychology Student
Madison,AL

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

Rural Carrier

United States Post Office
02.2023 - 08.2024
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.
  • Delivered mail along established route in rural areas.
  • Maintained a clean driving record while navigating difficult terrain on rural routes.
  • Consistently met performance goals set forth by management regarding daily completion times for assigned routes.
  • Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.

Photographer

Self-employeed
04.2020 - 02.2023
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.

Retention Customer Service Representative

AT&T
04.2019 - 12.2020
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Collaborated with team members to implement new strategies for improving overall customer retention.
  • Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
  • Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.

Executive Customer Representative

LG Corporate
09.2017 - 04.2019
  • Reduced response times to inquiries by implementing an efficient ticketing system for tracking and prioritizing requests.
  • Streamlined communication with clients, fostering strong relationships and improving overall customer experience.
  • Managed a portfolio of key accounts, ensuring timely delivery of products and services while exceeding client expectations.
  • Handled high-stakes client escalations, demonstrating empathy and professionalism while working towards mutually beneficial resolutions.

Customer Service Associate

Walmart
04.2014 - 09.2017
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
05.2026

Skills

Customer Engagement

Timeline

Rural Carrier

United States Post Office
02.2023 - 08.2024

Photographer

Self-employeed
04.2020 - 02.2023

Retention Customer Service Representative

AT&T
04.2019 - 12.2020

Executive Customer Representative

LG Corporate
09.2017 - 04.2019

Customer Service Associate

Walmart
04.2014 - 09.2017

Bachelor of Arts - Psychology

Southern New Hampshire University

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Bianca TuckPsychology Student