BIANCA VALENCIA
ALBUQUERQUE,NM
Summary
Detail-oriented and organized professional with a proven track record in managing accounts and a strong proficiency in various accounting software. Committed to ensuring accuracy and efficiency in all that I do, I am seeking to leverage my analytical skills and attention to detail in a reputable organization. Eager to contribute to the team’s success while expanding my knowledge and skills.
Focused bank teller with experience in banking, accounting and warehouse environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities. Motivated to grow to a higher standard.
Overview
9
9
years of professional experience
Work History
Bank Teller
PNC Bank
01.2025 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Removed mutilated currency from circulation.
- Assisted customers with compromised debit cards and issued new credentials.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Delivery Driver and Warehouse Operations
Energy Sales
11.2022 - 10.2024
- Retrieved and processed customer orders from inventory.
- Conducted regular inventory counts to maintain stock accuracy.
- Unloaded freight trucks and organized inventory.
- Operated a forklift to stock shelves with inventory.
- Delivered parts to our customers efficiently and safely.
Receiving Dock Representative
Zia Park Casino
09.2017 - 09.2022
- Accepted deliveries and checked against shipping invoice.
- Processed returns for any incorrect items, defective items, or transfers.
- Maintained organized inventory records of all received shipments.
- Accurately entered inventory data into the database, ensuring all items, quantities, and descriptions were recorded correctly to maintain inventory records.
- Restocked shelves and displays with products to maintain optimal product availability and kept stockroom clean and organized at all times.
Horseman's Bookkeeper
Zia Park Casino
09.2017 - 09.2022
- Oversaw the horsemen’s accounts, including the receiving, maintenance, and disbursement of race purses, all stakes, entrance money, and related fees.
Accounting Clerk
Zia Park Casino
09.2017 - 09.2022
- Delivered accounting and clerical support to the department, maintaining accurate records and documents.
- Prepared bank deposits and managed general ledger postings and statements.
- Reconciled accounts promptly and entered financial transactions into the database daily.
- Assisted company personnel with inquiries and support needs.
- Researched and resolved accounting discrepancies, reporting findings to management.
- Compiled activity reports and summaries - adhering to standards and regulations.
Soft Count Team Member
Zia Park Casino
09.2017 - 09.2022
- Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room to assist in reaching profitability, guest satisfaction, workforce strength and compliance.
Lead Mutuel Teller
Zia Park Casino
09.2017 - 09.2022
- Processed live and simulcast race wagers, providing accurate change and cashing winning tickets while maintaining a balanced cash drawer.
- Supervised team to ensure responsible cash handling and adherence to regulations.
- Provided excellent customer service by addressing guest inquiries, explaining wagering rules, and assisting patrons with race information and ticket issuance.
- Supported the teller team during shifts and assist with training and development.
- Maintained knowledge of horse racing and pari-mutuel wagering.
- Accurately input race details and execute wagers promptly using terminal systems.
- Communicated effectively with patrons and staff.
- Conducted ID checks and confirm eligibility for wagering, following cash handling procedures to minimize risk of counterfeit currency.
- Maintained comprehensive records and complete required reports, while staying informed about facility operations and special events.
Front Desk Clerk
Best Western Hotel
06.2016 - 08.2017
- Greet and assisted guests with check-in and check-out procedures.
- Managed reservations, including inquiries, modifications, and cancelations, using hotel management software.
Education
High School Diploma -
Denver City High School
Denver City, TX01.2012
Skills
- Record Keeping
- Multitasking
- Task Prioritization
- Time Management
- Problem Solving
- Analytical Thinking
- Hardworking
- Personable
- Attention To Detail
- Cash Handling
- Basic Math Proficiency
- POS Systems
- Basic Computer Skills
- Loss Prevention Techniques
- Interpersonal Communication
- Customer Service
- Conflict Resolution
- Guest Service
- Casino Experience
- Compliance
- Documentation
- NM Gambling Laws
- Teamwork
- Inventory Management
- Organizational Skills
- Flexibility And Adaptability
- Safety Procedures
- Continual Learning
- Shipping And Receiving
- Order Picking And Packing
- Staging And Stocking
- Loading And Unloading
- Critical Thinking
- Integrity
- Stress Tolerance
- Independence
- Risk management
- Cash handling expertise
- Phone etiquette
- Customer relationship development
- Cash counting
Awards
Zia Park Casino - 2021 Employee of the Year
Timeline
Bank Teller
PNC Bank
01.2025 - Current
Delivery Driver and Warehouse Operations
Energy Sales
11.2022 - 10.2024
Receiving Dock Representative
Zia Park Casino
09.2017 - 09.2022
Horseman's Bookkeeper
Zia Park Casino
09.2017 - 09.2022
Accounting Clerk
Zia Park Casino
09.2017 - 09.2022
Soft Count Team Member
Zia Park Casino
09.2017 - 09.2022
Lead Mutuel Teller
Zia Park Casino
09.2017 - 09.2022
Front Desk Clerk
Best Western Hotel
06.2016 - 08.2017
High School Diploma -
Denver City High School
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