Bianca Valencia
Los Angeles,CA
Summary
Organized and detail oriented professional with 10 years of experience in security, 3 years in administrative support. Looking to further leverage strong communication skills and problem solving abilities in a new capacity in a more structured work environment. Proficient in Microsoft Office and Google Workplace, known for reliability, discretion and the ability to stay calm under pressure. Excited to apply my dedication to office operations and support team success.
Overview
16
16
years of professional experience
Work History
Security Officer/ Receptionist
The Marvin Group
Inglewood, CA
04.2019 - Current
- Reduced opportunity for damage and injury by responding quickly during emergency situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new security/front desk team members in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Monitored cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Disney Cast Member
Disneyland Resort
Anaheim, CA
10.2021 - 02.2022
- Delivered exceptional guest experiences through engaging interactions and personalized service.
- Assisted in maintaining park cleanliness and safety standards, ensuring visitor satisfaction.
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
Security Supervisor
Allied Universal Security Services
Los Angeles, CA
06.2017 - 04.2019
- Conducted regular patrols inside and outside downtown high rise
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems, cameras, elevator and stairwell systems to enable prompt attention and response.
- Supervised and evaluated security staff performance.
- Oversaw team of security officers and managed scheduling.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Assisted management front desk with reception call off, handling work orders, hot work permits and building deliveries.
File Clerk
Excel Managers Realty
Montebello, CA
06.2010 - 06.2014
- Assisted with document scanning to support accurate file back-up.
- Identified and corrected inconsistencies in client profiles.
- Examined, categorized, and sorted incoming documents.
- Created and monitored filing systems for easy retrieval of records.
- Processed incoming mail and filed documents promptly.
- Managed scheduled meetings and work lunches as well as company expenses.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks.
Education
Business Administration
Rio Hondo College
Whittier, CASkills
- Experienced in Report writing and CCTV monitoring
- Security guard license
- Excellent customer service
- Fluent in Spanish
- Common Sense
- Reliable
- Coachable
- Proficient in Microsoft Office Suite
- Completed Training Course for Supervisor Roles
Timeline
Disney Cast Member
Disneyland Resort
10.2021 - 02.2022
Security Officer/ Receptionist
The Marvin Group
04.2019 - Current
Security Supervisor
Allied Universal Security Services
06.2017 - 04.2019
File Clerk
Excel Managers Realty
06.2010 - 06.2014
Business Administration
Rio Hondo College