Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Bianca Vasquez

Kerrville,TX

Summary

I’ve always been one to work for what I have or am willing to have. I first started working when I was 15 at McDonald’s which was my first job that I had. I remained there for about two years until I started my job at Heb. Starting at H-E-B Grocery store, I ended up leaving with a work experience of 7 years. I love to work and do anything to help others as well as myself. Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

15
15
years of professional experience

Work History

Receptionist

Buckhorn Lake Resort
01.2018 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Associate

Schlotzsky's
01.2016 - 01.2025
  • Duties
  • • Washing up a large amount of different kitchen utensils
  • • Kitchen cleaning according to kitchen standards
  • • Assisting help in the kitchen and out to customers as well.

Sales Associates

Sprint Store
06.2015 - 01.2016
  • • Maintain knowledge of multiple carrier plans and compare with confidence to customers.
  • • Familiar with app available phones as well as upcoming models.
  • • Explain options to customers and recommend best fit options.
  • • Offer accessories and offer phone insurance to improve service.
  • • Collaborate in team environment
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

H-E-B Grocery
10.2009 - 05.2015
  • • Greet every customer with a smile and inquire store experience.
  • • Answer questions about merchandise and maintain current knowledge
  • • Efficiently ring up items and process payments to keep customers flowing through checkout aisles.
  • • Assist younger cashiers with questions,difficult customer questions.
  • • Volunteer for extra hours or help needed at work
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma - undefined

Tivy
Kerrville, Texas
2011

Skills

  • I’ve always been one to work with people,that’s why I’ve always chosen the profession of customer service
  • Was issued employee of the month 2 for the company of HEB
  • Can speak and translate Spanish to customers as well

Timeline

Receptionist

Buckhorn Lake Resort
01.2018 - Current

Associate

Schlotzsky's
01.2016 - 01.2025

Sales Associates

Sprint Store
06.2015 - 01.2016

Cashier

H-E-B Grocery
10.2009 - 05.2015

High School Diploma - undefined

Tivy

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Bianca Vasquez