Bianca Velasquez

Open mail and sort check payments

Research checks with missing invoice and/ or account information to find correct account

Post payments to customer or miscellaneous accounts, code short or overpay variances which generate customer notices

Balance overnights checks entered in excel worksheets, confirming all checks are logged or processed for posting

Apply credits to open invoices per customers mailed in request

Scan live checks into imaging system for data processing

Recognize payments that have been misapplied and send notice for review and reapplication

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor

Negotiated to collect balance in full or payment arrangements by holding customer orders

Achieved performance goals on consistent basis

Processed payments and applied to customer balance

Used skip tracing resources to locate debtors and updated information in company system

Maintained accurate records of customer accounts, payments and billing issues

Used probing techniques to determine debtors' reasons for delinquency and expectation for payment

Entered daily cash, credit card and EFT payments into revenue reports for daily and monthly parkers, and sales from validations

Prepared monthly sales journal for multiple locations

Performed monthly reconciliation for over 2000 parkers to generating accurate billing

Responsible for daily cash bank deposits and posting them to the appropriate customer account

Professional customer service, resolving billing inquiries by email and over the phone

Contacted customers for past due balances and collected payments