Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline

Bianca Vera

Rowland Heights,CA
"A dreamer is one who can only find his way by moonlight, and his punishment is that he sees the dawn before the rest of the world."
Oscar Wilde

Summary

As a dedicated courier enthusiastic about meeting all kinds of people while bringing experience in busy delivery and pickup settings, one's potential has no limits. With knowledge of packaged perishable goods, and being a safe driver for over eight years- one can say utilization of driving skills has been crucial to customer satisfaction and overall sales management. A hardworking and passionate job seeker with strong organizational skills eager to secure a satisfying career, my time has come to help the right company team to achieve and exceed company goals. As a detail-oriented team player with strong organizational skills, my ability to handle multiple projects and orders simultaneously with a high degree of accuracy has greatly benefited others in every work opportunity.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Delivery Courier

Uber Eats
04.2019 - Current
  • Delivered packaged food to customer doorsteps and business offices in a timely manner.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Adhered to company policies and procedures during shift.
  • Managed delivery route for optimal use of time and fuel.
  • Tracked delivery status and updated customers for expected delivery time.
  • Developed a strong sense of efficient routes to avoid traffic and construction on local roads and highways.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Contacted customers to confirm delivery details and locations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Logged delivery information in tracking systems to enable real-time delivery status.

Property Manager

Public Storage
04.2022 - 04.2023
  • Managed operations for over one-thousand tenants across multiple San Gabriel Valley properties.
  • By improving tenants' well-being, I have gained their unwavering loyalty.
  • Arbitrated delinquency collections, auctions, and deceased tenant affidavits.
  • Developed and humanized self-storage rental experience for tenants and staff.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Surpassed company expectations for customer and staff satisfaction.
  • Kept properties in compliance with local, state, and federal regulations.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both the interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored timely receipt and reconciliation of rent collections under the landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained a sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Improved skills through monthly regional training and adhering to OSHA guidelines.

E-Commerce Specialist

Boredwalk
02.2020 - 04.2021
  • Maintained expert knowledge of company products, services, and promotions.
  • Consistently supported colleagues to achieve or exceed manufacturing and sales targets as a valuable member of the sales team.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission, and operational plans.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Independently and with teamwork implemented efficient DTG printing workflow from unpacking blanks, quality control, pretreating, and printing perfect prints on manufactured goods for a rapidly growing family business.

Shift Manager/Key Holder

Miniso
11.2017 - 03.2019
  • Propelled market share to surge ahead of competitors and earn #1 ranking within LA County.
  • Successfully drove new product lines to increase annual profits by more than 200%.
  • Designed and built hundreds of displays to generate customer interest in-store merchandise.
  • Evaluated data on stock levels, customer sales, and other factors, assessed trends, and reported findings to help senior management make effective operational decisions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Restocked and reorganized shelves and end-caps with professionalism towards company planogram aesthetics.
  • Trained and mentored new employees with upselling, efficiency, and high-turnover rate prevention in mind.
  • Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution, and active listening.
  • Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting a friendly and extremely knowledgeable attitude.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Received shipments of 20-100 boxes, and stocked inventory boxes the same day
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with a pleasant experience.
  • Oversaw a team of several employees.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Tracked, analyzed, and reported store sales performance and inventory metrics through Excel.
  • Monitored and restricted access to keys to maintain store security.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, and merchandised shelves, all while preventing shrinkage.

Order Fulfillment Specialist

Amy's Pastry
12.2016 - 10.2017
  • Food-Handler certified professional for fulfilling same-day hand-crafted cafe orders, made-to-order packaged baked goods, and custom multi-tier cakes.
  • Volunteered to assist with back-of-house projects, demonstrating a willingness to learn new tasks and increase skill levels.
  • Reviewed order slips, picked products, and staged merchandise to be received.
  • Alternated goods in inventory by observing a first-in and first-out approach to keep shelves organized and properly stocked.
  • Checked inventory and selected products from specific locations based on availability.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Received returns of damaged and incorrect orders to process replacements.
  • Verified product quantity and quality to determine the accuracy of orders and reduce errors.
  • Monitored inventory levels to purchase adequate supply and consistent stock of products.
  • Followed in-person and phone orders precisely for correct items, sizes, and quantities.
  • Maintained a clean and organized bakery environment to comply with cleanliness standards.
  • Managed timely and effective replacement of damaged or missing products.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

Volunteer Receptionist Administrator

MC Hair Studio
06.2015 - 12.2016
  • As the first point of contact, I greeted clients, answered incoming calls, set appointments, informing current and potential clients of services offered.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Adhered to Board of Barbering and Cosmetology Rules and regulations.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Handled complaints and questions, and re-directed calls to service providers when necessary.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Organized service stations, materials, and luncheon support for internal and client-focused satisfaction.

Children's Theatre Volunteer

Cantwell Sacred Heart Of Mary High School
06.2016 - 08.2016
  • Assisted and watched over children ages five to thirteen in hands-on designing, building, and creating all the sets, props, costumes, and audio/visual for a full-length feature play. (The Lion's King)
  • Assisted with fundraising and ticket-sale activities.
  • Developed and implemented creative educational practices for youth.
  • Stayed "after hours" with other leaders to finish building the set before the deadline.
  • Organized and handled costumes backstage in a fast-pace environment during all four showings.

Education

Bachelor of Arts - Business Ethics

Fullerton College, Fullerton, CA
06.2026
  • Professional Development: Speech and Critical Thinking

Skills

  • New Product Information
  • Customer Satisfaction
  • Customer Experience
  • Developing Customer Relationships
  • Creative Solutions
  • Company Guidelines
  • Delivery Payment Collection
  • Effective Planning
  • Order Accuracy
  • Customer Retention
  • Professional Relationships
  • Safe Driving Practices

Certification

  • Clean Record Drivers Licensed - 2015-Present
  • Food-Handler Certified 2016-2025

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Manager - Public Storage
04.2022 - 04.2023
E-Commerce Specialist - Boredwalk
02.2020 - 04.2021
Delivery Courier - Uber Eats
04.2019 - Current
Shift Manager/Key Holder - Miniso
11.2017 - 03.2019
Order Fulfillment Specialist - Amy's Pastry
12.2016 - 10.2017
Children's Theatre Volunteer - Cantwell Sacred Heart Of Mary High School
06.2016 - 08.2016
Volunteer Receptionist Administrator - MC Hair Studio
06.2015 - 12.2016
Fullerton College - Bachelor of Arts, Business Ethics

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Bianca Vera