Bianca Victorin
Miami,FL
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at Allied Universal Security Services. Skilled in security screenings and conflict de-escalation, demonstrating superior customer service and a strong work ethic. Fluent in English and Haitian Creole, adept at report writing and incident reporting, significantly improving security measures and client trust. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
11.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
South Florida Security Group
05.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Customer Service Representative
Alorica
02.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Cashier
Little Caesars Pizza
08.2018 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Medical Insurance Billing
Florida Technical College
Pembroke Pines, FL08.2027
Medical Assisting
Florida Technical College
Pembroke Pines, FL04.2024
High School Diploma -
Miami Edison Senior High School
Miami, FL08.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Security Screenings
- Fluent in English and Haitian Creole
- Conflict de-escalation
- Security Equipment Operation
- Verbal and written communication
- Reliability
- Work ethic
- Security camera monitoring
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Phlebotomy Techniques
- Patient Assessments
- First Aid
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Organizational Skills
- Active Listening
- Verbal Communication
Certification
- Class D License - 4 years
- CPR - 1 year
Timeline
Security Officer
Allied Universal Security Services
11.2022 - 01.2024
Security Officer
South Florida Security Group
05.2021 - 11.2022
Customer Service Representative
Alorica
02.2020 - 02.2021
Customer Service Cashier
Little Caesars Pizza
08.2018 - 02.2020
Medical Insurance Billing
Florida Technical College
Medical Assisting
Florida Technical College
High School Diploma -
Miami Edison Senior High School
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