Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Bianca Villafane

Houston,TX

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

Centerwell
Houston, TX
12.2023 - Current
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted in BCG Treatments
  • Performed FILL PULL FLOW
  • Placed Catheters
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Organized patient charts before each day's clinic sessions began.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Explained treatment procedures and physicians' instructions.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Medical Assistant

MetroHealth
Orlando, FL
03.2022 - 12.2023
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Organized patient charts before each day's clinic sessions began.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.

Medical Assistant

Sunshine Walk-in Clinic
Lake Mary, FL
04.2021 - 03.2022
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Organized patient charts before each day's clinic sessions began.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Incorporated outside records into charts and EHR.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted back office patient processes to reduce office wait times.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Handled general office duties to support administrative staff during peak hours.
  • Administered medications under physician's supervision.
  • Supported administrative staff by processing payments.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Explained treatment procedures and physicians' instructions.

Medical Assistant

Winter Park Weight Loss Clinic
Winter Park, FL
01.2012 - 04.2021
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Organized patient charts before each day's clinic sessions began.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Administered injections, medications and treatments as directed by the physician.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Education

Associate of Science - Allied Health

City College - Altamonte Springs
Altamonte Springs, FL
01-2011

High School Diploma -

Lake Howell High School
Winter Park, FL
05-2005

Associate of Science - Nursing

Houston Community College
Houston, TX

Skills

  • Patient-focused care
  • HIPAA Compliance
  • Data Entry
  • Indirect Patient Care
  • Medical Terminology
  • Inventory Management
  • Phlebotomy
  • Patient Flow Management
  • Payment Collection
  • Patient Scheduling
  • Procedure Assistance
  • Stocking supplies
  • Preparing specimens and samples
  • Sterilization techniques
  • Appointment Setting
  • Advanced anatomy knowledge
  • Patient Assessments
  • Quick problem solver
  • Catheter change and preparation
  • Electronic Medical Records
  • Inventory and supply management
  • Adaptable
  • Electrocardiography (EKG)
  • Vital Sign Monitoring
  • Calm and level-headed under duress
  • Respiratory equipment utilization
  • Certified in Basic Life Support (BLS)
  • Conflict resolution abilities
  • Patient Care Coordination
  • Compassionate
  • Restocking lab supplies
  • First Aid
  • Vital sign monitors
  • Venipuncture and phlebotomy
  • CPR
  • Immunization Administration
  • Pulmonary function tests (PFTs)
  • Clinical Documentation

Certification

  • BLS
  • CPR
  • FIRST AID
  • CCMA

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Medical Assistant

Centerwell
12.2023 - Current

Medical Assistant

MetroHealth
03.2022 - 12.2023

Medical Assistant

Sunshine Walk-in Clinic
04.2021 - 03.2022

Medical Assistant

Winter Park Weight Loss Clinic
01.2012 - 04.2021

Associate of Science - Allied Health

City College - Altamonte Springs

High School Diploma -

Lake Howell High School

Associate of Science - Nursing

Houston Community College

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Bianca Villafane