Bianca Villegas

ACCOUNTING

• Collaborating in the completion of the annual budget, income and expense, and capital improvement plan.
• Reviewing and approving accounts payable, ensuring accurate coding and property allocations.
• Assisting with preparation and submission of monthly financial reports, ensuring deadlines are met.
• Preparing and submitting monthly accruals and provide variance explanations.
• Tracking real estate tax due dates, process and mail checks, and follow up on payments.
• Ensuring all property files comply with JLL's audit requirements.

OPERATIONS

• Maintaining compliance level of JLL management audit and prepare files and records for the audit annually.
• Implementing strategic plan and annual budgets, in conjunction with PM or GM
• Assisting engineering staff in preparing the JLL Operations Audit.
• Reviewing new leases and write lease abstracts, submitting them to Accounting.
• Ensuring emergency evacuation procedures are updated and life safety systems are functioning properly.
• Assembling and analyzing contract bids and submit recommendations and contract agreements for execution.
• Supporting contract administration processes, including drafting contracts, scopes of work, and following up with vendors.
• Preparing and/or reviewing annual jurisdictional forms and filings.
• Overseeing and developing of other property team members, if required
• Ensure compliance of vendor, tenant, client Certificate of Insurance.

TENANT / CLIENT RELATIONS

• Preparing tenant memos and correspondence as instructed by Managers.
• Assisting in planning annual safety warden meetings with GM, PA, and Engineering staff.
• Coordinating tenant move-ins/move-outs, including necessary authorizations and insurance certificates.

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests.

• Processed and managed all building service requests, developed loyal and highly satisfied customer base through proactive customer service strategies
• Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
• Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies
• Figured increases on renewals, composed their letters and prepared new leases
• Assisted property manager in budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.

• Scan or read incoming materials to determine how and where they should be classified
• Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval
• Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential material
• Interact daily with assigned clientele to effectively gather medical provider information which will provide direction on requesting information from correct medical providers
• Communicate daily with Lead Attorney and CM using multiple mediums (ie
• In person, Email, written reports, one on one presentations, etc.) to address any medical records and billing request and demand creation issues
• Quickly and efficient request and obtain proper medical bills and records from various medical providers with continuous follow up
• Quickly and efficiently prepare auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/ Medical Payment (Med Pay) demands upon request from assigned attorney and/or assigned CM daily and mail them out when ready.

• Support inbound member calls and perform member financial transactions
• Identify and offer the best products and services to meet the member's financial needs, including partner services such as insurance, investments and mortgage
• Assist with members' digital inquiries (mobile and online banking), engaging with eSupport or Helpdesk as appropriate
• Meet quarterly call efficiency metrics and service objectives
• Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each member's unique needs
• Partner with back office and support teams to facilitate offering of products and services and ensure member needs are being met.

• Coordinated the apartment make-ready process, leased apartments to prospective residents and managed the sales process from start to finish
• Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files
• Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies
• Figured increases on renewals, composed their letters and prepared new leases.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
• Kept register accurate through correct billing, payment processing and cash management practices
• Displayed enthusiasm and promoted distinguished service to customers, successfully increasing referrals and walk-in business
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.