Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Voshage

Kailua,United States

Summary

An energetic and confident professional with experience in the customer service industry. Enjoys working with her team to accomplish any goals or projects relevant to the success of the company. Aims to provide a positive experience for all customers served. Has significant experience in customer service and interpersonal communication.

Overview

8
8
years of professional experience

Work History

Fitness Trainer

Self
04.2023 - Current
  • Conduct video calls and personal meetings with clients to discuss training process.
  • Created custom fitness programs to include daily resistance training, weekly cardiovascular training, daily stretching, mobility routines, basic nutrition advice, lifestyle advice, as well as access to form videos created/approved by me for proper exercise execution.
  • Prepared terms and conditions, cancellation policy, health questionnaires and liability release forms for my clients and myself.
  • Explained exercise modifications and contraindicated movements to participants with history of injury or current limitations.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Assisted individuals in setting SMART fitness goals
  • Continuous monitoring progress for success.
  • Teach how to incorporate physical fitness and wellness by creating custom lifestyle guides to improve physical literacy.
  • Monitored clients' progress and modified programs as needed or requested by client.
  • Maintain professional communication, boundaries, and limitations with clients at all times.

Military Clothing Sales Supervisor

MCBH-Marine Corps Exchange
10.2023 - 10.2024
  • Provide exceptional customer service to military members and their families.
  • Drive sales by positive engagement with customers and disclosing product knowledge on sales and services offered.
  • Knowledge of products available, back stock, and product shipments.
  • Maintain clean and labeled stock room to meet safety requirements.
  • Maintain full reliability.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Cleaned, closed, and secured store at end of shift.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Opened and closed cash registers by counting cash, separating charge slips, balancing cash drawers and making deposits.
  • Operated cash register to complete cash, check, credit cards, returns, and exchanges.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflow.
  • Maintained overall safe work environment by completing employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Completed special merchandise orders in a timely manner as requested by customers.
  • Outsource merchandise from headquarters and vendors as needed.

Stock Associate

Ross Inc.
12.2022 - 03.2023
  • Complete daily stock duties in a timely manner.
  • Adhered to safety and sanitary guidelines.
  • Remained flexible, adaptable, and punctual.
  • Organized and maintained stock orders prior to shelving.
  • Worked to keep shelves and floors free of garbage and clutter.
  • Multi-tasked and prioritized to achieve success.
  • Helped to train new stock clerks on store procedures.
  • Operated with a commitment to the company's mission.
  • Greet customers in friendly manner offering to help as needed.
  • Maintained reliability to complete scheduled shifts.

Receptionist/Assistant Office Manager

All Seasons Heating and Cooling
01.2017 - 01.2019
  • Clerical duties to include answering phone calls, make appointments, create technician schedules, retrieve office mail, process customer payments, invoices, and filing payments for proper record keeping.
  • Managed multi-line telephone system and greeted customers during office visits.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provide exceptional customer service to anyone in contact with the company.
  • Promoted to Assistant Office Manager based on my knowledge of the company, reliability, organizational and customer service skills.
  • Continued receptionist responsibilities in addition to fulfilling and keeping record of credit collection cases which involved mailing collection letters and making collection phone calls.
  • Conduct the new-hire interview process and training.
  • Deliver the daily deposit to company accountant.

Education

NASM Certification -

National Academy of Sports Medicine
Honolulu, HI
03-2025

Bachelor of Sports and Health Sciences -

American Military University
Online
01.2024

First Aid CPR/AED -

American Red Cross
Honolulu, HI
01.2024

General Education Degree - High School Diploma

Minnesota West Technical College
Jackson, MN
01.2011

Skills

  • Ability to Work Under Pressure
  • Fast Learner
  • Problem Solving
  • Teamwork
  • Time Management
  • Leadership
  • Critical thinking and problem solving
  • Ability to Multitask
  • Adaptability
  • Highly Organized
  • Computer Skills
  • Effective Time Management
  • Ability to Work in a Team
  • Customer Service
  • Communication Skills
  • Bilingual-English/Spanish

Timeline

Military Clothing Sales Supervisor

MCBH-Marine Corps Exchange
10.2023 - 10.2024

Fitness Trainer

Self
04.2023 - Current

Stock Associate

Ross Inc.
12.2022 - 03.2023

Receptionist/Assistant Office Manager

All Seasons Heating and Cooling
01.2017 - 01.2019

NASM Certification -

National Academy of Sports Medicine

Bachelor of Sports and Health Sciences -

American Military University

First Aid CPR/AED -

American Red Cross

General Education Degree - High School Diploma

Minnesota West Technical College

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