Hi, I’m
Bianca Walker
Spring,TX
Work Preference
Summary
Highly adaptable and customer-focused professional with over 6 years of experience in high-volume service environments, team leadership, and complex logistics coordination. Demonstrated expertise in rapidly learning and leveraging new technology and web-based systems to deliver clear informational support and resolve customer issues efficiently. Equipped with excellent communication skills, strong interpersonal abilities, and meticulous procedural compliance, making an ideal candidate for providing exceptional software technical support. Committed to enhancing customer satisfaction and operational efficiency through innovative problem-solving and proactive engagement.
Overview
7
years of professional experience
Work History
DoorDash
Delivery Driver
03.2024 - Current
Job overview
- Utilized effective communication to coordinate complex delivery logistics, quickly adapting to dynamic route changes and resolving customer issues independently.
- Maintained 100% on-time and accurate order delivery, demonstrating strong time management and observational skills in fast-paced urban environments.
- Managed the safe handling and transport of specialized orders, showcasing careful attention to procedural detail.
Wendy’s
Shift Lead
05.2021 - 12.2023
Job overview
- Provided high-quality, efficient customer service and team supervision during peak volume periods, significantly contributing to fast and accurate service times.
- Directed daily shift operations, managing staff task assignments and ensuring procedural compliance with all company and health regulations.
- Managed and reconciled daily cashier draws, adhering to strict cash-handling and financial-closing protocols.
Sheila Umphrey Rec Center
Building Representative
08.2018 - 05.2021
Job overview
- Managed front-desk operations, serving as the primary point of contact for patrons and directing complex inquiries to appropriate departmental personnel via multi-line phone and in-person communication.
- Provided comprehensive informational support, explaining facility policies, services, and equipment use to new and existing patrons.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Lamar UniversityBeaumont, TX
05.2021
University Overview
Completed some college hours toward a degree.
Elsik High SchoolHouston, TX
High School
06.2016
University Overview
Graduated with Distinguished Achievement, ranked in the Top 20% of the graduating class.
Skills
- Effective interpersonal communication
- Proficient in Microsoft Office Suite and various software applications
- Customer-focused complaint resolution
- Building client relationships
- Customer service expertise
- Detail-oriented
- Experienced in operating multi-line telecommunication equipment
- Team task organization
- Proficient in task prioritization
- Consumer engagement strategies
- Flexible problem solver
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
DoorDash
03.2024 - Current
Shift Lead
Wendy’s
05.2021 - 12.2023
Building Representative
Sheila Umphrey Rec Center
08.2018 - 05.2021
Elsik High School
High School