Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Bianca M. Walsh

Chillicothe

Summary

Highly motivated and detail-oriented with previous experience in customer service and clerical support roles. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. Proven track record in managing high call volumes, maintaining accurate records, and providing exceptional service in fast-paced environments. Seeking to leverage strong organizational and communication skills in a customer service and clerical support role to enhance operational efficiency and allow for continued professional growth.

Overview

7
years of professional experience
1
Certification

Work History

SAM'S CLUB

MEMBER SPECIALIST
09.2024 - Current

Job overview

  • Provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving issues
  • Promote Sam's Club products and services, contributing to increased sales in memberships and credit applications
  • Organize merchandise, handle returns, and identify shrink and damages
  • Ensure compliance with company policies, procedures, and standards of ethics and integrity

PRINTEX PRINTING COMPANY

CUSTOMER SERVICE REPRESENTATIVE
08.2021 - 06.2024

Job overview

  • Deliver accurate and efficient product and service information, address inquiries, and promptly resolve emerging customer account issues
  • Skillfully identify and anticipate customer needs to provide a consistently exceptional experience
  • Efficiently handle a large volume of phone calls and walk-in customers, assisting with order placement and inquiries
  • Address all customer concerns promptly, leveraging a solution-oriented approach to ensure customer satisfaction and retention
  • Support walk-in and time-sensitive orders with on-demand copy, fax, and printing services
  • Establish trust and cultivate long-lasting customer relationships using interactive communication across a variety of media and technology platforms
  • Maintain timely and accurate records of customer orders in the CRM, with a skilled focus on developing sustainable project timelines that address the needs of the design team and the customer
  • Responsible for the proper filing of customer records and sales reports, including accurately documenting all sales-related information, maintaining an up-to-date record of daily sales, accurately handling cash and recording nightly deposits

OHIO DEPARTMENT OF JOB AND FAMILY SERVICES UNEMPLOYMENT INSURANCE OPERATIONS

CUSTOMER SERVICE ASSISTANT II
05.2021 - 08.2021

Job overview

  • Served in a remote, intermittent position to support operations during the pandemic response, navigating a rapidly changing operational landscape and provided exceptional service during a period of record caseload volumes
  • Managed high call volumes, promptly addressing call lines to minimize claimant wait times, prioritizing identity verification of all callers.
  • Conducted meticulous real-time investigations of claims and records to ensure accuracy, capturing vital information from claimants during calls and expertly directed claimants to relevant departments within Unemployment Insurance operations
  • Provided comprehensive support and guidance to individuals during the unemployment claims process
  • Handled inquiries, aided and facilitated online claims, and ensured accurate weekly certifications

UNITED STATES DEPARTMENT OF COMMERCE - US CENSUS BUREAU

RECRUITING ASSISTANT
03.2018 - 10.2020

Job overview

  • Recruited candidates to fill diverse positions for the 2020 Decennial Census, providing recruitment in 25 out of Ohio's 88 counties, utilizing personal vehicle
  • Demonstrated precise scheduling and impeccable time management skills
  • Engaged in networking with public organizations and local government in each county to garner support for community advertising, both for employment opportunities and accurate reporting on household census questionnaires
  • Created and published job advertisements online and in local communities, utilizing various job boards, online sites, and approved social media platforms
  • Ensured all necessary activity records and documents were submitted to the supervisor
  • Organized public speaking engagements with local school districts to facilitate recruitment and educate the community about the 2020 Decennial Census, to boost public engagement rates
  • Developed presentations for recruitment teams to utilize during all speaking events
  • Conducted background checks, which involved pre-employment fingerprinting and photographing of selected job applicants
  • Consistently accomplished recruitment targets within each assigned region

Education

Ohio University
Chillicothe, OH

BACHELOR OF TECHNICAL AND APPLIED STUDIES from Minor Social Services

University Overview

Ohio University
Chillicothe, OH

BACHELOR OF CRIMINAL JUSTICE

University Overview

Ohio University
Chillicothe, OH

ASSOCIATE IN APPLIED SCIENCE from HUMAN SERVICE TECHNOLOGY

University Overview

Skills

  • Exceptional communication
  • Data entry proficiency
  • Client retention strategies
  • Strong interpersonal skills

Certification

Notary Public, Ohio, 08/27/21, 08/26/26

Timeline

MEMBER SPECIALIST
SAM'S CLUB
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
PRINTEX PRINTING COMPANY
08.2021 - 06.2024
CUSTOMER SERVICE ASSISTANT II
OHIO DEPARTMENT OF JOB AND FAMILY SERVICES UNEMPLOYMENT INSURANCE OPERATIONS
05.2021 - 08.2021
RECRUITING ASSISTANT
UNITED STATES DEPARTMENT OF COMMERCE - US CENSUS BUREAU
03.2018 - 10.2020
Ohio University
BACHELOR OF CRIMINAL JUSTICE
Ohio University
ASSOCIATE IN APPLIED SCIENCE from HUMAN SERVICE TECHNOLOGY
Ohio University
BACHELOR OF TECHNICAL AND APPLIED STUDIES from Minor Social Services

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Bianca M. Walsh