Bianca Wheeler
Atlanta,GA
Summary
Experienced manager in customer relations looking to switch gears into a new field. After dedicating my time becoming a mom, I am now seeking a customer-centric position to leverage my skillset. I am highly self-motivated with a desire to take on new challenges. I rely on my strong worth ethic, adaptability and exceptional interpersonal skills to connect & build relationships. I adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Lively
Boston, MA
06.2022 - 12.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Formed and sustained strategic relationships with clients.
Assistant General Manager /Lounge Manager
Red Lantern Boston
Boston, MA
10.2017 - 03.2020
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Promoted special events or discounts to increase sales volume.
- Coordinated catering services for special occasions or corporate events.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
General Manager
Armani Exchange
Boston, MA
06.2015 - 09.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Lead Visual Director
Fossil
Boston, MA
04.2013 - 05.2015
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Presented updated floor plans and design strategy to store management.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
- Maintained inventory levels by monitoring stock levels at each location throughout the day.
- Updated and adjusted displays for new product launches, seasonal changes and different themes.
Education
Associate of Arts - Marketing & Public Relation
Bay State College
Boston, MA06.2002
Skills
- Management
- Marketing and Promotions
- Customer Relations
- Business Development
- Problem-Solving and Decision Making
- Forward Planning and Strategic thinking
- Communication and Motivation
- Mentoring
Timeline
Assistant Store Manager
Lively
06.2022 - 12.2023
Assistant General Manager /Lounge Manager
Red Lantern Boston
10.2017 - 03.2020
General Manager
Armani Exchange
06.2015 - 09.2017
Lead Visual Director
Fossil
04.2013 - 05.2015
Associate of Arts - Marketing & Public Relation
Bay State College
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