Bianca Williams
Blakely,GA
Summary
Compassionate Mental Health Technician with extensive experience at Laurel Oaks Behavioral Health, skilled in crisis management and de-escalation techniques. Successfully developed individualized treatment plans, enhancing patient well-being and fostering trust. Proven ability to monitor behaviors and implement therapeutic interventions, ensuring a safe and supportive environment for recovery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Laurel Oaks Behavioral Health
09.2024 - Current
- Greeted guests with professionalism to foster welcoming atmosphere while prioritizing safety.
- Acted swiftly in emergencies to minimize potential damage and injury.
- Patrolled premises using company vehicle, bicycle, and foot to ensure security compliance.
- Provided exceptional customer service by addressing visitor inquiries regarding facility safety and access control.
- Checked photo identification meticulously before granting access to the facility.
- Conducted thorough surveillance and patrols of buildings, grounds, and work sites on a daily basis.
- Monitored vehicle and visitor entrance and departure, ensuring adherence to security protocols.
- Trained new Security Officers on company policies for consistent team knowledge and procedure adherence.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Security Supervisor
Graceville Correctional Facility
02.2019 - 08.2024
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed and implemented strategies to prevent and respond to security incidents.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Education
Early County High School
Blakely, GA05.2011
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Progress monitoring
- Anger management
- Self-care promotion
- Anxiety management
- Care plan development
- Mental health first aid
- Patient assessment
- Cognitive behavioral therapy principles
- Discharge planning
- Grief counseling
- Problem-solving
- Case documentation
- Relationship building
- Therapeutic communication
- Anger de-escalation
- Charting and clinical documentation
- Excellent customer service skills
- Collaborative treatment planning
- HIPAA requirements
- Behavioral health
- Active listening
- Crisis management
- Nonviolent crisis intervention
- Heartsaver CPR AED (CPR AED)
- Behavioral support
Certification
CPR Certified
Defensive Tac Certified
Shot gun and 42 Caliber Certified
Timeline
Mental Health Technician
Laurel Oaks Behavioral Health
09.2024 - Current
Security Supervisor
Graceville Correctional Facility
02.2019 - 08.2024
Early County High School
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