Bianca Wilson
Henderson,NV
Summary
Consumer service supporter
with 15 years of developmeiuseactions. Passionate about Providing, genuine an meaningful consumer experiences. By using serve-focused tactics, such as service-focused-understandgic
Overview
6
6
years of professional experience
Work History
Marketing Associate
Las Vegas Premier Marketing
Las Vegas, NV
01.2024 - 07.2024
- Generating leads by attentively engaging with Sam's Club shopper. Greeting approaching shopper with a smile. Pitching required script with passion, enthusiasm, an a positive attitude.
- Use ice-breaking tactics to gain shoppers' attention, warmly incorporating a quick quote estimate to hold attention, and generate curiosity and refocus.
- Actively listing to gathering intel on how to best service shoppes phone needs, perfected services, an desired features, and benefits, addressing any concerns or hesitation regarding AT&T services.
- Educate shoppers on current promotions, latest devices, features, and benefits, and eligible trade-in credits. Collect required documents to create a plan profile and get approved for AT&T services.
- Upon approval, verify customer personal information, chosen devices, phone plans, and added services for accuracy.
- Lead customers through documents and signage, ensuring customers fully understand consent forms and documents.
- Troubleshoot credit fails, transfer problems, billing issues, and activation problem
Sales Representative
Vision Solar
Cherry Hill, NJ
11.2022 - 01.2024
- Adapted to high-volume atmosphere, making cold calls, and successfully meeting the set quota.
- Developed sales pitch while maintaining a positive attitude, utilizing interpersonal skills, and practicing exceptional customer service interaction from beginning to end.
- Stayed up to date on company solar services and products, with knowledge of features and benefits, and a basic understanding of how solar works.
- Built rapport by asking per-qualifcation questions, while actively listening and addressing any concerns or hesitations the homeowner might display, before warmly passing the call on to a closer.
- Maintained daily logs of turnovers, set appointments, call backs, and follow-ups that were required to be forwarded to management daily.
Remote CS
Access2Care
South Dayton, FL
10.2020 - 03.2022
- Knowledgeable of HIPAA regulations, actively referencing and following all HIPAA laws
- Maintained a clear line of communication with management and supporting team via work chats, emails, breakouts, and over the phone.
- Practiced business acumen, maintained a welcoming tone with a positive attitude, stayed self motivated and enthusiastic while also being empathetic to each client's situation
- Accurately referring to clients' individual health plans for approved trips, restrictions, and qualified transportation providers within the clients' area.
- Built relationships with clients to gather information regarding special needs, scheduling, requests, and personal restrictions, advising the best transportation provider according to their needs.
- Acknowledged and addressed any discrepancies client's may vocalize regarding services received, maintained legible notes within client's profile describing call interaction, noted any changes made regarding personal information, documented changes to client's well being
Call Center Representative
Banard/Comcast
Jacksonville, FL
04.2018 - 02.2020
- Answer all calls with a welcoming tone, while maintaining a positive attitude through the call, accurately verify and service existing customers regarding their accounts, gather intel to promote beneficial services or upgrades, while mindfully showing gratitude to all existing Comcast customers.
- Proactively managed time to successfully meet weekly quotas, maximize time by staying updated and informed on recent promotions, latest device and improved features and benefit as well, an awareness of discontinued services, limited time only discounts and promotion and updated approval qualification.
- Being familiar with regional codes and Comcast services not offered within the set location, adhering to and abiding by rebuttal laws in accordance with caller code.
- Effectively troubleshooted inbound and outbound calls in regards to complaints, billing, service issues, disconnection, and re-connections.
Education
High School Diploma -
Edison Job Corps
Edison, NJ05-2008
Skills
- CRM Software
- Conflict Resolution
- Empathy
- Communication
- Time Management
- Adaptability
- Strategic Thinking
- Relationship Building
- Research
- Active Listening
- Telecommunication
- Data Entry
- business acumen
Timeline
Marketing Associate
Las Vegas Premier Marketing
01.2024 - 07.2024
Sales Representative
Vision Solar
11.2022 - 01.2024
Remote CS
Access2Care
10.2020 - 03.2022
Call Center Representative
Banard/Comcast
04.2018 - 02.2020
High School Diploma -
Edison Job Corps
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