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Bianca Young
Shipping/Receiving Clerk
Newark,NJ
Summary
Highly efficient individual seeking a position that utilizes my skills. Loyal, hardworking, and dependable person who is eager to explore different avenues. Experienced Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
6
6
years of professional experience
Work History
Shipping and Receiving Clerk
Blue Apron LLC
Linden, NJ
04.2020 - 06.2023
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Service Representative
Cos Phones
Union, NJ
11.2017 - Current
- Resolved customer complaints via phone, email, or mail
- Called customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchange.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Education
G.E.D - undefined
Essex County College, Oneonta Job Corps Academy
09.2005 - 10 2005
NJ ServSafe Certification - undefined
02.2004 - 5 2005
Skills
Proficient inundefined
Software
Timeline
Shipping and Receiving Clerk
Blue Apron LLC
04.2020 - 06.2023
Customer Service Representative
Cos Phones
11.2017 - Current
G.E.D - undefined
Essex County College, Oneonta Job Corps Academy
09.2005 - 10 2005
NJ ServSafe Certification - undefined
02.2004 - 5 2005
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