Bianca Young
Charleston
Summary
Personable and compassionate individual with talent for fostering community and building strong relationships. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Residential Assistant
West Virginia State University
12.2021 - Current
- Responded to crises within building quickly to reduce potential for harm
- Assisted with support services and coordinated activities and resident programming
- Maintained behavior management checklist and recorded daily data
- Participated in departmental, organizational and community meetings
- Reported illnesses, emergencies and crisis situations immediately to management for assistance
- Advised and referred students to appropriate resources in personal, social and academic matters
- Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development
Customer Service Representative
Walmart
10.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints by identifying issues and providing solutions.
- Assisted customers with inquiries and concerns to improve satisfaction.
- Transferred funds from customers to recipients with confidentiality
- Assisted customers with paying bills from utilities to cell phone services
Job Coach
Job Squad Incorporated
09.2023 - 10.2023
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Dance Instructor
Morton's Dance Center
09.2020 - 06.2021
- Maintained attendance, fees and rehearsal schedules for classes
- Kept classrooms tidy and clean for group and one-on-one instruction
- Assessed dancer strengths and developed choreography to highlight talent
- Devised and directed group, couples and individual dance performances
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients
- Uphold studio guidelines and legal requirements for dancer and staff protection
- Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace
Lifeguard, Swim Coach
Hillside Aquatic Club
05.2018 - 09.2020
- Monitored behaviors for safety violations and took steps to prevent further violations
- Kept watch over swimmers to respond quickly to distress situations
- Adhered strictly to emergency action plans
- Used training and medical supplies to examine injured people and administer first aid
- Built strong media and community relationships through positive interaction and communication in support of sports program
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines
- Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations
- Identified emergency situations or potential drownings and entered water for lifesaving measures
- Encouraged students to perform at personal best using positive reinforcement
- Collaborated closely with team to identify issues and quickest methods for remediation
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival
- Observed sections of assigned water zone of responsibility
- Assessed player abilities and assigned positions according to individual strengths
- Demonstrated proper form and stroke technique to athletes in water
Education
Bachelor of Education - English
West Virginia State University
Institute, WV05-2027
High School Diploma -
Boyertorn Area Senior High
Boyertown, PA06-2021
Skills
- Crisis Management
- Reporting and Documentation
- College Policy Enforcement
- Preventive Maintenance
- Safety Standards and Compliance
- Staff Communication
- Resident hall supervision
- Daily living skills
- Safe space creation
- Student engagement
- Disability awareness
- Diversity and inclusion
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Walmart
10.2023 - 09.2024
Job Coach
Job Squad Incorporated
09.2023 - 10.2023
Residential Assistant
West Virginia State University
12.2021 - Current
Dance Instructor
Morton's Dance Center
09.2020 - 06.2021
Lifeguard, Swim Coach
Hillside Aquatic Club
05.2018 - 09.2020
Bachelor of Education - English
West Virginia State University
High School Diploma -
Boyertorn Area Senior High
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