Bianca-Yves Delosreyes
Hodgkins,IL
Summary
I am writing to express my keen interest in the available role posted on your website. With a proven track record in driving business growth and enhancing organizational performance, I bring a results-oriented approach to every challenge. My experience in streamlining processes, managing complex projects, and leading teams to successful outcomes positions me to make a meaningful impact on your team.
Skilled in data analysis, process improvement, and project management, I excel at using tools like Microsoft Office to optimize efficiency and effectiveness. I thrive in dynamic environments and am confident in my ability to quickly adapt to new systems and processes to meet organizational goals.
After taking a break from hands-on work with children, I dedicated my time to refining my skill set and acquiring new ones. I am eager to bring my passion for growth and operational excellence back into the industry and contribute to your team’s success by enhancing service delivery and driving impactful results.
I am confident that my dedication, resilience, and commitment to continuous improvement will allow me to contribute immediately and effectively to your organization.
Overview
8
8
years of professional experience
Work History
DOMESTIC OPERATIONS SPECIALIST
PGL (Perimeter Global Logistics)
08.2023 - Current
- Oversee day-to-day shipments managed by the operations department, prioritizing, scheduling, routing, and arranging transportation for both domestic and international shipments, while obtaining Proof of Deliveries (POD) for all orders.
- Process cargo manifests, calculate charges, and coordinate freight release activities.
- Proactively seek customer feedback and provide innovative solutions to service issues and barriers.
- Collaborate with contract and third-party transportation providers to ensure on-time delivery.
- Maintain effective communication with service providers to ensure timely and accurate execution of shipments.
- Keep accurate status updates for shipments, including in-transit notifications and estimated delivery times, while regularly updating customers on any changes.
- Use vendor-specific websites to set up and track shipments.
Billing Clerk
FedEx Freight
02.2022 - 08.2023
- Perform administrative and clerical tasks, including maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail and packages.
- Verify and complete required documentation and reports.
- Provide accurate information and assist customers with pick-up/delivery needs, problem resolution, system updates for special handling requirements, service sales, and generating leads for the sales team.
- Enter freight shipment data into the system, including status updates, generating and correcting freight bills.
- Administer the freight pick-up process as needed.
- Assist customers via phone, email, and fax with inquiries related to shipment tracking, rate quotes, tariff discrepancies, billing/invoicing, etc.
- Schedule freight delivery appointments as required.
- Review drivers' Hours-of-Service logs for accuracy and report discrepancies.
- Support city operations, including checking in drivers, processing documentation, coordinating drop-offs, and managing driver collections.
- Collaborate with sales, operations, and other departments to ensure customer needs are met and issues are resolved.
- Reconcile cash/checks, prepare deposits, and remit COD checks to customers as required.
- Comply with applicable laws, regulations, and company policies.
- Perform other duties as needed.
Program Manager
Right At School LLC
01.2021 - 01.2023
- Deliver high-quality enrichment programs for children using our proprietary Disguised Learning curriculum.
- Develop and coach a passionate team dedicated to creating a safe, fun, and engaging environment.
- Collaborate with principals and school staff to enhance the instructional experience.
- Promote the Right At School brand by participating in local community events (e.g., Back to School, Right Club Gives Back, Field Day, and more).
- Ensure safety standards are met, including supervision and maintaining program documentation.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
Gymnastics Coach
YMCA of Metropolitan Chicago
10.2016 - 08.2020
- Demonstrate gymnastics skills to children.
- Execute daily lesson plans effectively.
- Make learning enjoyable and engaging.
- Encourage students to overcome challenges in a fun, supportive way.
- Develop routines and choreography that students can perform confidently.
- Promote the importance of fitness from an early age.
CHILD CARE COUNSELOR
YMCA of Metropolitan Chicago
09.2016 - 08.2020
- Supervise and ensure the safety of children in your care.
- Prepare meals and manage mealtimes and snacks for children.
- Assist children in maintaining good hygiene.
- Reduced behavioral issues by establishing clear rules and expectations in the childcare environment.
- Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
- Assisted children with homework and school assignments to encourage academic development.
- Designed and administered lesson plans and activities to foster child engagement.
- Developed strong relationships with parents through consistent communication about their child's progress and needs.
- Organize activities that allow children to explore the world and discover their interests.
- Develop schedules and routines to ensure children get adequate physical activity, rest, and playtime.
- Monitor for signs of emotional or developmental concerns and communicate them to parents.
- Maintain records of children’s progress, routines, and interests.
SALES ASSOCIATE AND ASSISTANT STORE MANAGER
Journey's
08.2016 - 11.2017
- Increase sales while delivering great customer service
- Assisted customer through walk-ins and phone
- Maintain a clean and organized work place from before shift starts
- Handled inventory and manage payroll budgets
- Maintain team members motivated throughout the day
ASSISTANT STORE MANAGER
Finish Line
01.2020 - 02.2022
- Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, visual merchandising, opening and closing the store
- Trains and coaches Store Associates to promote and execute team, store, and company performance
- Partners with management in planning, implementing, and executing change in regards to company initiatives in order to improve organizational performance
PURCHASING CLERK
Midwest Corporate Office
07.2019 - 03.2021
- Prepare Purchase Orders
- Schedule Shipping
- Coordinate Vendor Activities
- Maintain Purchase Records
FRONT DESK RECEPTIONIST
XSport Fitness
12.2017 - 12.2018
- Greeting and welcoming members and guests warmly while still being able to answer inquiries over the phone
- Up selling work out supplements to all members
- Handling large payments and keep track of products
- Providing accurate information about memberships and about the facilities via phone and in person
- Being able to give tours for new members
- Reaching a daily sales goal
Education
High School Diploma -
CHICAGO ACADEMY HIGH SCHOOL
CHICAGO, IL 06-2016
Skills
Technical Skills:
- Microsoft Office (10 years)
- Excel (5 years)
- Google Docs (10 years)
- Microsoft Word
- Outlook
- Database Management (3 years)
Management & Administration:
- Management (10 years)
- Store Management
- Administrative Experience
- Scheduling & Planning
- Documentation Management
- Payroll Management
- Purchasing
- Shipping & Receiving Operations
- Order Fulfillment
- Strategic Sourcing
- Logistics Analysis
- Continuous Improvement
Organizational Skills:
- Inventory Management
- Organizational Skills
- Scheduling
- Documentation
Customer Service & Communication:
- Customer Service Skills
- Receptionist Experience
- Data Entry
- Filing & Billing
- Clerical Support
- Upselling
Timeline
DOMESTIC OPERATIONS SPECIALIST
PGL (Perimeter Global Logistics)
08.2023 - Current
Billing Clerk
FedEx Freight
02.2022 - 08.2023
Program Manager
Right At School LLC
01.2021 - 01.2023
ASSISTANT STORE MANAGER
Finish Line
01.2020 - 02.2022
PURCHASING CLERK
Midwest Corporate Office
07.2019 - 03.2021
FRONT DESK RECEPTIONIST
XSport Fitness
12.2017 - 12.2018
Gymnastics Coach
YMCA of Metropolitan Chicago
10.2016 - 08.2020
CHILD CARE COUNSELOR
YMCA of Metropolitan Chicago
09.2016 - 08.2020
SALES ASSOCIATE AND ASSISTANT STORE MANAGER
Journey's
08.2016 - 11.2017
High School Diploma -
CHICAGO ACADEMY HIGH SCHOOL
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