Bianca Zamarripa
Fremont,CA
Summary
Skilled in hospitality service expertise and multitasking, I excelled at Lazy Dog by enhancing dining experiences and boosting customer loyalty. As a Shift Leader at Pieology Pizzeria, I led teams to uphold high standards in high-volume settings, significantly improving guest satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Server
Lazy Dog
03.2021 - Current
- Ensured an exceptional dining experience and maintained a hospitable atmosphere.
- Oversaw numerous tables, ensuring rapid and precise order delivery.
- Worked with kitchen and bar teams to synchronize order processing.
- Boosted customer loyalty through exclusive club memberships.
- Managed cash and credit transactions using POS systems efficiently.
- Maximized guest satisfaction through effective resolution.
- Kept work area clean and structured as per health regulations.
Server
Red Lobster
06.2018 - 03.2023
- Provided excellent customer service by managing orders, delivering food promptly, and ensuring guest satisfaction in a busy restaurant environment.
- Managed the distribution of fresh bread to enhance meal presentation.
- Handpicked live lobsters from the tank based on guest preferences.
- Kept work station organized and clean, following safety protocols.
Shift Leader
Pieology Pizzeria
08.2014 - 01.2017
- Supervised and trained team members, ensuring consistent adherence to company standards for service, food quality, and cleanliness.
- Oversaw daily operations during shifts, including managing employee schedules, coordinating shift transitions, and maintaining a smooth workflow.
- Handled customer interactions, addressing complaints or special requests professionally to ensure guest satisfaction.
- Monitored inventory levels and placed orders for supplies as needed, helping to reduce waste and control costs.
- Ensured compliance with health, safety, and sanitation standards, conducting routine checks throughout shifts.
- Assisted with cash handling, reconciled tills, and ensured accurate end-of-day financial reports.
- Promoted a positive, team-oriented environment, motivating staff to achieve goals and deliver excellent customer service.
Cashier
Ohana Hawaiian Bbq
12.2009 - 08.2014
- Completed customer orders promptly and precisely.
- Balanced cash drawer consistently at the end of each shift.
- Enhanced operational flow in busy periods by preparing and packaging meals.
- Kept counter and dining area tidy, adhering to health standards.
- Handled customer inquiries and resolved issues courteously.
- Cultivated a friendly environment, encouraging customer loyalty.
Education
High School Diploma -
Kennedy High School
Fremont, CaSkills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
- High-volume dining
Languages
Spanish
Limited Working
Timeline
Server
Lazy Dog
03.2021 - Current
Server
Red Lobster
06.2018 - 03.2023
Shift Leader
Pieology Pizzeria
08.2014 - 01.2017
Cashier
Ohana Hawaiian Bbq
12.2009 - 08.2014
High School Diploma -
Kennedy High School
Similar Profiles
JOSE GARCIAJOSE GARCIA
Table Busser at Lazy DogTable Busser at Lazy Dog
CHRISTIANA MICKELSONCHRISTIANA MICKELSON
Dog Caretaker at Good Dog/Lazy Dog Crazy DogDog Caretaker at Good Dog/Lazy Dog Crazy Dog
Brittany MottaBrittany Motta
Bartender/Lead Server at LAZY DOGBartender/Lead Server at LAZY DOG
Brandon NarvaezBrandon Narvaez
Server - Bartender at Lazy DogServer - Bartender at Lazy Dog
Pooja ChavanpatilPooja Chavanpatil
Project Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSUProject Lead - Instructional Student Assistant at Tutoring & Academic Support Center, SFSU