Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Zendejas

Del Rio,TX

Summary

Dynamic customer service professional with a proven track record at Foundever, excelling in complex problem-solving and active listening. Recognized for enhancing member satisfaction through effective issue resolution. Adept at multitasking and collaborating with teams to drive service improvements, ensuring a loyal customer base and repeat business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Service Representative/ USAA

Foundever
01.2025 - Current
  • Assisted members with account inquiries and service requests.
  • Provided support in resolving member issues efficiently and effectively.
  • Learned and utilized customer relationship management software for member interactions.
  • Educated members on available services and account features to enhance satisfaction.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Customer Service Representative /Kaiser Permanente

TTEC
10.2024 - 01.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
  • Collaborated with cross-functional teams to address and resolve complex customer issues promptly.
  • Adapted quickly to changes in product offerings, enhancing support for customers and team members alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Nightshift CNA

Southwest Assisted Living
01.2021 - 06.2022
  • Processed orders and returns accurately, maintaining data integrity within customer management systems.
  • Assisted in training new team members on customer service protocols and company policies.
  • Monitored customer feedback trends, providing insights for service improvement initiatives.
  • Utilized CRM tools to track interactions, improving follow-up processes and response times.
  • Supported needs of 25+ residents under long-term care.

Education

Associate Of Arts - General Studies in Pre-Nursing

Southwest Texas Junior College
Uvalde, TX
05.2024

Skills

  • Time management
  • Complex Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Critical thinking
  • Active listening
  • Customer service
  • Empathy

Certification

Licensed in Personal Lines Insurance across all 50 U.S. states

Timeline

Member Service Representative/ USAA

Foundever
01.2025 - Current

Customer Service Representative /Kaiser Permanente

TTEC
10.2024 - 01.2025

Nightshift CNA

Southwest Assisted Living
01.2021 - 06.2022

Associate Of Arts - General Studies in Pre-Nursing

Southwest Texas Junior College

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