Bianca A. Acuna
Provo,Utah
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer service representative
DOTERRA INTERNATIONAL
10.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information answering over 50 customer calls per day
Teacher's Aide
CAS Center For Academic Success
09.2019 - 05.2020
- Assisted teachers with supervision and care of group of children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student's physical, mental, and social development using classroom games and activities.
Supervisor
C3 TUCSON CUSTOMER CONTACT CHANNELS
09.2017 - 02.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
English as a Second Language Teacher
Birmingham Institute
08.2015 - 08.2017
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Created new lesson plans based on course objectives.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
Supervisor WESTERN
TELEPERFORMANCE MEXICO, UNION
01.2014 - 01.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
No Degree - Foreign Languages Education
UVM, Universidad Del Valle De México
San Nicolas Nuevo Leon Mexico 06.2018
High School Diploma -
SOUTHERN ARIZONA COMMUNITY ACADEMY
Tucson, AZ05.2006
Skills
- Account management
- Order fulfillment
- Creative problem solving
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer service representative
DOTERRA INTERNATIONAL
10.2020 - 03.2022
Teacher's Aide
CAS Center For Academic Success
09.2019 - 05.2020
Supervisor
C3 TUCSON CUSTOMER CONTACT CHANNELS
09.2017 - 02.2018
English as a Second Language Teacher
Birmingham Institute
08.2015 - 08.2017
Supervisor WESTERN
TELEPERFORMANCE MEXICO, UNION
01.2014 - 01.2017
No Degree - Foreign Languages Education
UVM, Universidad Del Valle De México
High School Diploma -
SOUTHERN ARIZONA COMMUNITY ACADEMY
Similar Profiles
Jennessys GuillenJennessys Guillen
Technology Costumer Support US and Latin America at Doterra InternationalTechnology Costumer Support US and Latin America at Doterra International
Jennifer ArnoldJennifer Arnold
Production Supervisor at Doterra InternationalProduction Supervisor at Doterra International
BALDANDORJ DASHTUDEVBALDANDORJ DASHTUDEV
Director, Eurasia, Ukraine & Israel at doTERRA InternationalDirector, Eurasia, Ukraine & Israel at doTERRA International
Kyla FausettKyla Fausett
Staff Accountant at doTERRA InternationalStaff Accountant at doTERRA International
Bethany PeytonBethany Peyton
Apprentice Bench Jeweler at Jared JewelersApprentice Bench Jeweler at Jared Jewelers