Summary
Overview
Work History
Education
Skills
Certification
References
Community Service
Timeline
Generic

Bianca Camille Lehman

Lewisville,NC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Vice President

Baxter Technology Group
11.2023 - Current
  • Responsible for operational and financial success of all Baxter Technology companies
  • Develop strategic initiatives to ensure both short term and long-term growth
  • Identify business opportunities within the home care market space
  • Negotiated contracts with vendors for services, products and supplies.
  • Implemented process improvement procedures that resulted in cost savings across the board.
  • Designed incentive programs that motivated staff members while ensuring profitability targets were met.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Oversee the development of all software solutions with both onshore and offshore teams to ensure timelines for launch are met.
  • Oversee all marketing efforts with potential clients through CRM systems and social media as well as website management.
  • Oversee human resources functions, such as recruitment, employee relations, training, and benefits administration.

Director of Specialty Programs

Adapt Health / Advanced Home Care
09.2012 - 09.2023
  • Lead the strategic development, market development, growth and operations of defined special product lines and programs
  • Identified opportunities for improvement in operational performance metrics.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Work in coordination with other members of leadership to identify areas of opportunity and growth for its related product lines
  • Developed clinical and non-clinical team, and supported the diversification growth strategy for the company.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Assessed employee performance against established benchmarks or targets.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Led cross-functional teams in the development of innovative solutions to complex problems.

Business Intelligence /Strategic Planning Analyst

High Point Regional Hospital
High Point, NC
09.2008 - 09.2012
  • Provided recommendations based on findings to support strategic planning initiatives.
  • Performed gap analyses between current state and desired future state of the organization.
  • Conducted research on current industry trends, market conditions and competitor activity.
  • Identified areas of improvement within existing processes to increase efficiency.
  • Prepared data and outcomes for key product lines such as orthopedics, Women's services, and customer experience
  • Lead analyst for readmissions project for Triad Health Network.
  • Facilitated workshops with senior leadership team members in order to identify potential risks associated with proposed projects.
  • Produced monthly status reports detailing progress towards achievement of goals.
  • Assisted in developing strategies to maximize profits, reduce costs and improve operational efficiencies.

Program Manager

Cogent Healthcare
High Point, NC
01.2006 - 09.2008
  • Provide direct management for the Hospitalist program through Cogent Healthcare and the Program Medical Director including budgeting, strategic planning, marketing, and client relationships
  • Managed nurses and physician extenders for the program
  • Also included physician scheduling, credentialing, contracting, quality management, billing, data analysis, hospital participation in subcommittees and special projects, and conflict resolution
  • Collaborated with case management and physician specialists to provide discharge planning and disposition for acute and post-acute care.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.

Education

Master of Business Administration with Certificate in Healthcare Management -

East Carolina University
Greenville, NC
08-2012

Bachelor of Science Health Arts -

University of Saint Francis
Joliet, IL
08-2001

Skills

  • Customer Service
  • Business Development
  • Process Improvement
  • Operations Management
  • Contract Negotiation
  • Client Relationship Building
  • Data Analysis
  • Performance monitoring and evaluation
  • Training and mentoring
  • Strategic Planning
  • Relationship Building

Certification

  • Certified Durable Medical Equipment
  • Six Sigma Green Belt
  • Insignium Performance Management
  • Registered Nurse, North Carolina

References

References available upon request

Community Service

  • Volunteer Instructor at the Forsyth County Library- Computer Lab- 2002-Current
  • Member of the American College of Healthcare Executives
  • Volunteer with Junior Achievement
  • Leadership Greensboro Graduate - 2020

Timeline

Vice President

Baxter Technology Group
11.2023 - Current

Director of Specialty Programs

Adapt Health / Advanced Home Care
09.2012 - 09.2023

Business Intelligence /Strategic Planning Analyst

High Point Regional Hospital
09.2008 - 09.2012

Program Manager

Cogent Healthcare
01.2006 - 09.2008

Master of Business Administration with Certificate in Healthcare Management -

East Carolina University

Bachelor of Science Health Arts -

University of Saint Francis

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Bianca Camille Lehman