Bianca Cruz
Maspeth
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Total Rewards Specialist
Remy Cointreau USA
08.2023 - Current
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Managed leave administration process, including FMLA requests, ensuring proper documentation and communication with employees.
- Ensured compliance with federal, state, and local regulations by staying current on employment laws and updating policies as necessary.
- Developed comprehensive communication materials to educate employees on the value of their total rewards package.
- Evaluated the effectiveness of existing benefits programs through regular audits and made recommendations for improvements as needed.
- Partnered with benefits vendors to negotiate favorable contract terms, reducing costs without sacrificing quality or service levels.
- Managed the annual open enrollment process, ensuring a smooth experience for all employees.
- Designed incentive programs that aligned with company values and promoted desired behaviors among employees.
- Developed recognition programs that celebrated individual achievements while fostering a culture of appreciation throughout the organization.
- Coordinated employee wellness initiatives aimed at promoting overall well-being while driving down healthcare costs.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Reduced turnover rates by analyzing employee feedback and adjusting total rewards offerings accordingly.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Participated in salary surveys to gather valuable information for benchmarking purposes.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Developed comprehensive benefits communications materials, resulting in increased employee understanding of available offerings.
Human Resources Coordinator
Remy Cointreau USA
02.2021 - 08.2023
- Provide administrative support to the Human Resources Vice President and Director of Compensation and Benefits
- Maintain the database of all benefit programs, enter data, answer questions, and assist with open enrollment for 250+ employees
- Assist Director, Human Resources with international employment contracts, relocations, and VISA processing for ex-pats and overseas employees
- Assisted with the entire recruitment process, including posting ads on internal/external job boards, arranging interviews, and making job offers
- Process and maintain employee personnel records (new hire paperwork, I9's, status changes, terminations, performance evaluations)
- Provide a wide range of payroll process activities for 250+ employees semi-monthly and monthly, including payroll taxes, journal entries, and payroll journal summaries
- Maintain compliance with all federal wage and hour laws and state and local payroll policies
- Reconcile all invoices from Human Resources, calculate variances and accrual amounts and prepare and file all general excise taxes
- Manage annual event budgets and invoices
- As requested, prepared HRIS statistical and ADHOC reports, including employee statistics, benefit eligibility, and turn-over statistics
- Communicate with employees on plan provisions and eligibility.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Office Manager/Head Start Family Advocate
Project Social Care Head Start
03.2019 - 02.2021
- Ensured an efficient and professional administrative and clerical service to colleagues and supervisors, providing excellent customer service to external and internal customers
- Worked with bookkeeper to process payroll reports
- Responsible for numerous front desk duties and crowd control
- Assist with special projects as needed
- Specialized role as the Eligibility, Recruitment, Selection, Enrollment, and Attendance Advocate for 250 young children
- Advocated for clients' school-related needs by attending IEP, 504, truancy, and behavioral intervention plan (BIP) meetings to increase school attendance
- Assisted clients and families in crisis by providing urgent, frequent, and intensive behavioral and mental health support in the home and in the community
- Coordinated numerous wellness programs, as well as the associated scheduling and posting.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Bachelor of Arts - Sociology
CUNY Lehman College
The Bronx, NY06.2017
Associate of Applied Science - Business Administration
CUNY LaGuardia Community College
Queens, NY06.2017
Skills
- Strong sense of customer service
- Accurate handling of confidential information
- Experiences with ADP Workforce Now
- Experience with Microsoft Office 365
- Team Player
- Data Analytics
- Benefits Administration
- Wellness Programs
- Payroll Management
- Healthcare Benefits
Websites
Languages
Spanish
Native or Bilingual
Timeline
Total Rewards Specialist
Remy Cointreau USA
08.2023 - Current
Human Resources Coordinator
Remy Cointreau USA
02.2021 - 08.2023
Office Manager/Head Start Family Advocate
Project Social Care Head Start
03.2019 - 02.2021
Bachelor of Arts - Sociology
CUNY Lehman College
Associate of Applied Science - Business Administration
CUNY LaGuardia Community College
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