Bianca De Santiago
San Antonio,TX
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager on Duty
WORLDWIDE FLIGHT SERVICES, Ramp And Passenger Services
05.2023 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Developed detailed plans based on broad guidance and direction.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Implemented preventive maintenance programs for all equipment used in daily operations-significantly reducing downtime due to malfunctions.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Developed and maintained knowledgeable and productive team of employees.
- Achieved on-time departure rates by prioritizing tasks and closely monitoring staff productivity.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Managed and organized documents for data entry tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Ramp Supervisor
Worldwide Flight Services
04.2017 - 05.2023
- Ensured compliance with the Federal Aviation Administration (FAA) regulations and policies
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Maintain accurate records of all ramp activities for reporting purposes.
- Identified and rectified discrepancies in cargo handling or shipping processes.
- Inspected cargo handling equipment regularly to identify maintenance or safety concerns.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Trained new employees in areas such as safety procedures or equipment operation.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
Administrative Assistant
Southern Glazers Wine and Spirits
01.2017 - 07.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than 10,000 packages per day.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Analyzed data to prepare reports and identify process improvements.
Education
High School Diploma -
Andress High School
El Paso, TX06.2013
Skills
- Warehouse Experience
- Forklift
- Customer Service
- Freight Experience
- Load & Unload
- Supervising Experience
- Expert Math
- Logistics
- Packaging
- Warehouse Supervisor Experience
- Warehouse Management
- OSHA
- Pallet Jack
- Material Handling
- Heavy Lifting
- RF scanner
- Order Picker
- Inventory Control
- Administration and Reporting
- Team Leadership
- MS Office
- Operations Management
- Decision-Making
- Policy Enforcement
- Teamwork and Collaboration
- Schedule Management
- Staff Management
- Team Development
- Goal-Oriented
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Verbal Communication
- Multitasking
Timeline
Manager on Duty
WORLDWIDE FLIGHT SERVICES, Ramp And Passenger Services
05.2023 - Current
Ramp Supervisor
Worldwide Flight Services
04.2017 - 05.2023
Administrative Assistant
Southern Glazers Wine and Spirits
01.2017 - 07.2017
High School Diploma -
Andress High School
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