Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bianca Mandapat

Bianca Mandapat

San Rafael,CA

Summary

Motivated and detail-oriented professional with a background in hospitality and administrative support, seeking to transition into the role of Assistant Manager at The Salvation Army Thrift Store. Demonstrates strong competencies in customer service, operational support, and team collaboration, with a deep commitment to upholding the values and mission of a purpose-driven retail environment.

Overview

7
7
years of professional experience

Work History

Night Auditor

Fairfield Inn and Suites
11.2022 - 01.2023
  • Handled guest check-ins and check-outs efficiently, ensuring a high level of customer satisfaction
  • Recorded and reconciled daily financial transactions and prepared reports for management review, supporting informed decision-making
  • Conducted security checks throughout the night to ensure the safety of guests and hotel property, contributing to a secure environment
  • Collaborated with other departments to communicate important information and ensure smooth operations during the night shift

Dental Receptionist

Castronova Smile Lab LLC
05.2021 - 10.2022
  • Assisted in insurance verification, which ensured patients received the correct coverage and minimized billing issues
  • Handled patient inquiries effectively, facilitating smooth administrative operations and enhancing overall patient satisfaction
  • Managed administrative tasks diligently, which helped streamline the office workflow and improve efficiency
  • Processed dental claims accurately and in a timely manner, contributing to the practice's financial stability and quicker reimbursements
  • Proficiently managed patients' charts, ensuring all information was up-to-date and accessible, which supported better patient care
  • Efficiently handled billing and payment procedures, which contributed to seamless financial processes and reduced errors

Assistant Shift Supervisor

Wyndham - Super 8
04.2018 - 09.2019
  • Supported daily operations of the team by assisting the supervisor in coordinating schedules, delegating tasks, and ensuring smooth workflow
  • Assisted in evaluating employee performance and providing constructive feedback for continuous improvement, enhancing team productivity
  • Demonstrated exceptional customer service skills by effectively resolving client complaints and ensuring customer satisfaction
  • Exercised exemplary leadership skills by assuming management representation responsibilities in the absence of the supervisor, maintaining operational continuity

Guest Services Representative

G6 Hospitality - Motel 6
01.2016 - 12.2017
  • Provided exemplary customer service to patients during check-in and check-out processes, ensuring a positive experience
  • Collaborated closely with Housekeeping to ensure timely room readiness, enhancing guest experience
  • Processed payments by credit card or cash and expertly generated final invoices for customers during check-out

Education

High School Diploma - Class Of 2009 - 11th And 12th Grade

Jesse M. Bethel High School
Vallejo, CA

9th-10th Grade

California High School
Whittier, CA

Communications

Solano Community College
01.2011

Skills

  • Strong Communication Skills (Written and Verbal)
  • Microsoft Office (Word, Excel, PowerPoint, etc)
  • Leadership
  • Adaptability
  • Attention To Detail

Timeline

Night Auditor

Fairfield Inn and Suites
11.2022 - 01.2023

Dental Receptionist

Castronova Smile Lab LLC
05.2021 - 10.2022

Assistant Shift Supervisor

Wyndham - Super 8
04.2018 - 09.2019

Guest Services Representative

G6 Hospitality - Motel 6
01.2016 - 12.2017

High School Diploma - Class Of 2009 - 11th And 12th Grade

Jesse M. Bethel High School

9th-10th Grade

California High School

Communications

Solano Community College

Similar Profiles

CREATE PROFILE