Bianca Iran Castañeda
Downtown Phoenix,AZ
Summary
I am a highly skilled professional with a proven track record of success in fast-paced office settings. I possess excellent time management and problem-solving skills, and I am a detail-oriented team player who can handle multiple projects simultaneously with a high degree of accuracy. I am organized, dependable, and have the ability to manage multiple priorities while maintaining a positive attitude. Hardworking and passionate job seeker with strong organizational skills, Ready to help my team achieve company goals.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Discover Bank, Member FDIC
09.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Ultrasound Clinic Receptionist
Baby’s First Ultrasounds
12.2021 - Current
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Used Software and Software to schedule new and follow-up appointments for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained revenue by recording and updating financial information and recording and collecting patient charges.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
GSF Central Ops
Amazon.com, Inc. Or Its Affiliates
09.2019 - 03.2024
- Coordinate support between drivers, Amazon warehouses, and third-party locations like grocery stores and restaurants
- Solve for planned and unplanned events (traffic, weather, sporting & community events) that affect delivery routes.
- Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove barriers
- Use a computer, Microsoft Office and Amazon software
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Delta Managment Assosiates
12.2013 - 09.2019
- Provided comprehensive, strategic payment solutions to costumers over the phone, take down details of their current financial status, and help find a payment plan that worked best for each individual either up-front or scheduled payment plans Answered 30-60 inbound calls each day to handle various concerns about their debt situation
- Protected customer and company information with strict use of established security procedures
- Resolved issues based on thorough investigations of concerns
- Updated records with all interactions and customers transactions.
Education
High school diploma or GED - Medical Billing And Coding
Some College
UEI college
Phoenix, AZSkills
- Computer Proficiency
- Effective Customer Service
- Troubleshoot Service Issues
- Decision Support
- High-Volume Environments
- Calm and Professional Under Pressure
- Microsoft Office
Timeline
IT Support Specialist
Discover Bank, Member FDIC
09.2023 - Current
Ultrasound Clinic Receptionist
Baby’s First Ultrasounds
12.2021 - Current
GSF Central Ops
Amazon.com, Inc. Or Its Affiliates
09.2019 - 03.2024
Customer Service Representative
Delta Managment Assosiates
12.2013 - 09.2019
High school diploma or GED - Medical Billing And Coding
Some College
UEI college