Bianca K Anaya
El Cajon,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Jacksonville Sheriff's Office
06.2023 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Healthcare Advocate
Alorica
08.2022 - Current
- Assisted with regulatory issues such as compliance.
- Discussed patient grievances with management to develop action plans, resolving 100% of complaints.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Hair Stylist
Hair flair Salon
03.2021 - Current
- Service clients with intricate coloring, highlighting and balayage techniques
- Educate clients on the importance of their hair/skin and the products they use
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Updated customer service standards to increase number of return customers and overall company profits 100%.
- Processed payments, entering sales in register for prompt customer service.
Logistics Account Executive
Total Quality Logistics
01.2021 - 06.2022
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Prepared and demonstrated Carrier booking features and benefits to address specific customer wants and needs.
- Prepared and demonstrated current Logistics market features and benefits to address specific customer wants and needs.
- Exceed Customer Expectations when handling their transportation needs, from pick up to delivery
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Account Representative
Mariner Finance
08.2021 - 10.2021
- Developed and implemented strategies to improve customer retention and loyalty.
- Tackled debt collection services on existing customers
- Processes Loans to new and existing clients
- Interpreted financial data to identify trends and opportunities.
- Reviewed prospective customers financials to better guide their needs.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Negotiated contracts and agreements with clients to achieve favorable terms.
Fitness Consultant
Bailey's Health and Fitness
02.2021 - 08.2021
- Provides exceptional customer service to all guest entering the gym
- Referred unresolved customer issues to management for further investigation.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Home Hair Stylist
Self-employeed
01.2018 - 03.2021
- Service clients with intricate coloring, highlighting, and balayage techniques
- Establishing client relationships through a more comfortable setting
- Preform with clean and sanitized tools
- Educate clients about the importance of their hair and skin and advise them on products.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
Key Holder Leader
Salon Centric
09.2019 - 11.2020
- Mentored customers with color and product knowledge
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Opened and closed store 5-6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Counted out cash drawers and balanced totals.
CYP Assistant
Child Development Center Mayport
08.2018 - 04.2019
- Operated as an educational CYP assistant to children from birth to 5 years
- Serviced families of the Military service, while their sailor was defending our country
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Developed lessons and activities to promote children's physical and emotional development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
Hair Artist/ Stylist
Balayage Hair Salon
11.2016 - 10.2017
- Service high profile clients with intricate coloring and highlighting techniques
- Assessed customer needs and gave advice about hair style and color options
- Sanitized tools, restock supplies, and clean entire salon
- Gave client consultations to see what style and color best suites them
- Educated customers on product uses and benefits.
Cosmetologist
Yes We Do Family Hair Center
05.2016 - 10.2016
- Used various hair cutting tools including scissors, trimmers, clippers, razors, and brushes
- Resolved customer complaints in timely, efficient manner
- Established a strong relationship with client base to generate long term business
- Provided wet styling, thermal styling, permanent waving, and hair relaxing services.
Counter Associate
Panda Express
09.2015 - 05.2016
- Operated cash register with proficiency, answering calls & resolving guest complaints promptly and professionally
- Prepared meals and worked with the back house team on maintaining a well-kept restaurant
- Greeted and offered food samples, assisted customer with food selection, inquires and order customization requests.
Brand Representative
Hollister CO
06.2015 - 09.2015
- Maintained visually appealing and effective displays for the entire store
- Assisted in gathering and moving materials and equipment for the assigned display
- Routinely helped many customers each day in high-volume retail outlet and trained new employees.
Education
Associate of Arts - General Studies
Florida State College
Jacksonville, FL05.2023
Billing And Coding Certification - Medical Insurance Billing And Coding
Martinsburg College For Billing And Coding
Jacksonville, FL09.2018
No Degree - Nursing
El Paso Community College
El Paso, TX2017
High School Diploma -
El Dorado High School
El Paso, TX05.2016
Cosmetology License - Cosmetology
El Dorado High School
El Paso, TX05.2016
Skills
- Customer Experience
- Client Engagement
- Attention to Detail
- Organization skills Communication skills
- Accounting skills Administrative skills
- Debt Collecting Skills Customer Intake Skills
- Positive Attitude Exceed Monthly Quotas
- Payment Processing Dispatch Carriers
- Healthcare Ethics
- Business Development
- Billing Procedures
- Critical Thinking
- Carrier Relationships
- Executive Management
- Accounts Payable and Accounts Receivable
- Team Goals
- Client Rapport-Building
- Client Needs Assessment
- Logistics Database Management
- Freight Handling
- Reading Comprehension
- Customer Needs Assessment
- Sales Expertise
- Memorization Techniques
- Multitasking and Organization
- Problem-Solving
- Map Reading Skills
Websites
Certification
- Licensed Cosmetologist - 2016-present
Timeline
911 Dispatcher
Jacksonville Sheriff's Office
06.2023 - Current
Healthcare Advocate
Alorica
08.2022 - Current
Account Representative
Mariner Finance
08.2021 - 10.2021
Hair Stylist
Hair flair Salon
03.2021 - Current
Fitness Consultant
Bailey's Health and Fitness
02.2021 - 08.2021
Logistics Account Executive
Total Quality Logistics
01.2021 - 06.2022
Key Holder Leader
Salon Centric
09.2019 - 11.2020
CYP Assistant
Child Development Center Mayport
08.2018 - 04.2019
Home Hair Stylist
Self-employeed
01.2018 - 03.2021
Hair Artist/ Stylist
Balayage Hair Salon
11.2016 - 10.2017
Cosmetologist
Yes We Do Family Hair Center
05.2016 - 10.2016
Counter Associate
Panda Express
09.2015 - 05.2016
Brand Representative
Hollister CO
06.2015 - 09.2015
Associate of Arts - General Studies
Florida State College
Billing And Coding Certification - Medical Insurance Billing And Coding
Martinsburg College For Billing And Coding
No Degree - Nursing
El Paso Community College
High School Diploma -
El Dorado High School
Cosmetology License - Cosmetology
El Dorado High School
- Licensed Cosmetologist - 2016-present
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