Bianca L. Williams
Rancho Cucamonga,CA
Summary
Project Coordinator Results-driven Customer Experience Leader with expertise in delivering exceptional service and building team morale through effective communication and positive performance feedback while simultaneously driving technical sales and revenue growth. Articulate, energetic, and results-oriented, with an exemplary passion for developing relationships, cultivating partnerships and growing businesses through process optimization, speed, and quality. Offers a high-level strategic perspective and varied expertise in managing and delivering projects across diverse industries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Project Coordinator
Quality Material
03.2023 - Current
- Manage the relationship with the client striving for world class customer satisfaction
- Manage the relationship with the client striving for world class customer satisfaction
- Manage customer expectations and push to deliver on those expectations
- Ensure projects are delivered on time and within budget
- Supervise assigned projects and coordinate all team members and resources to keep project workflow on track
- Ensure projects adhere to scope of work, signed contract, approved plans, and building code
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Due diligence for assigned projects
- Reviewing what is required and the expected time frame to complete the job and meet objectives
- Work hand in hand with sales team to develop detailed project plans and understand full scope
- Follow up with vendors, team members, subcontractors, cities and other resources to ensure project keeps on track and moving forward
- Monitor project progress and update customer and other stakeholders on project status
- Coordinate between internal resources and third-party vendors for flawless execution
- Complete project tasks as required to meet project deadlines and objectives
- Coordinate product delivery, installation, and follow up with AR for project invoicing
- Schedule and coordinate installations with customers and installation teams
- Review and identify project BOM need and work with production, warehouse, purchasing and sales on sourcing
- Review project blueprints and create project material lists
- Read and comprehend blueprints, bill of materials, contracts, quotes, change orders and project objectives
- Negotiate with vendors and subcontractors
- Adhere to budget by monitoring expenses and implementing cost-savings measures
- Create and maintain comprehensive project documentation
- Providing administrative support at needed.
Operations Coordinator
Crown Castle
06.2022 - 09.2022
- Supports a Regional Engineering & Estimating Team with assigned tasks, projects, tracking projects, deliverables, dates and monitoring deadlines, running daily and weekly reports from various databases
- Manages financials and invoicing inbox for the District Operations & Engineering teams, communicating with local vendors and reporting on monthly financial targets
- Develops and maintains accurate and complete files for projects and programs
- Continue to monitor for integrity and completeness
- Assist third-party vendors with their compliance status to ensure on-time payment.
Project Coordinator
Ziply FiberApril
01.2020 - 05.2022
- Responsible for the full lifecycle management of up to 60 projects simultaneously developing build implementations for Ziply Fiber ensuring project goals and timelines are executed
- Key Achievements:
- Identified a bottleneck in tracking projects using multiple tools and implemented a centralized build implementation program to track project processes in Salesforce to streamline project management, increase efficiency and identify risk for timely mitigation measures
- Foster strategic client and vendor relationships to communicate on problem areas and work closely to provide a quick resolution, which resulted in reduced adverse timing and quality impacts
- Manage implementation for building the fiber network through the integration of existing 3rd party build plans into the Ziply Fiber plan – ID performance.
Product Advisor
Microsoft
04.2020 - 12.2021
- Build and maintain productive relationships with new and existing customers through the discovery, purchase, and utilization of Microsoft Technology solutions and services
- Key Achievements:
- Contact small businesses and nonprofits to educate them on free resources, including various services and products available through Microsoft
- Assist customers to discover new Microsoft products with enthusiastic and knowledgeable support
- Through the implementation of practical approaches to solving problems
- Partner with team members to collaborate on the execution of store and company objectives
- Successfully maintained product knowledge through self-education, by attending training along with workshops to learn about new products, then proceed to share information with customers.
Design Laboratory, Sr. Consultant
Inc
07.2019 - 12.2019
Construction Coordinator
Comcast Cable Corporation
06.2017 - 09.2018
- Spearheaded the management of technical review, quality control, site coordination, and compliance with safety for a construction team of 12 specialists
- Key Achievements:
- Facilitated training for a team of 12 specialists on the process of handling residential projects through effective contractor relations, job site inspections, and proper submission of required documents
- Partnered with the Finance Manager to ensure budget alignment and allocate funds strategically across all projects, to order materials and supplies
- Oversaw job creation, workflow, and milestone management of construction projects, while simultaneously executing administrative project management
- Manage jobs through full lifecycle updating in JT / Polaris and handle exceptions to the Service Level Agreements (SLAs)
- Acted as a liaison for internal cross-functional partners, stakeholders, and clients to provide status updates, QC flow analysis, and reporting.
Client Support Manager
Charter Communications
05.2014 - 06.2017
- Head the order flow, project management, and order management for installations, changes, and disconnects to uncover deficiencies and develop improvements
- Key Achievements:
- Developed a proposal and secured a bid for $170K against industry competitors to secure a 7-year contract for 80 accounts
- Developed forecasting and analysis for the quarterly review and partnered with the sales manager to deliver client performance metrics and industry trends
- Trained client teams on the proper use of their portal and services and resolved complex problems by applying strategic resolutions to escalations
- Proactively led all aspects of projects and other requests to complete work on multiple task escalations, construction outcomes, and ROE
- Managed client accounts, program strategy, and projects through the development and communication of actionable insights to improve efficiency and performance.
Regional Voice Operation Specialist
Time Warner Cable
01.2013 - 01.2014
Business Class Sales Coordinator Analyst
Denver Co. National Division TWC
01.2008 - 01.2013
Sr. Customer Care/Sales Professional Team Lead
Denver Co. National Division TWC
01.2006 - 01.2008
Education
Master of Science - Business Management - Project Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
Skills
Customer Success Management (CRM) Acumatica Relationship Building Project Management Outlook Quality Assurance Sales Management Process Improvement Data Analysis & Reporting Strategic Planning Client -Vendor Relations Sheets Retention Strategy Order Entry Scheduling Salesforce Microsoft Office 365 Excel Microsoft Office SAP Oracle Primavera JDTundefined
Additional Information
- Notable Achievements , Awarded the 2010 Top Sales Coordinator Award for tenacity and leadership across multiple projects. Recipient of the Time Warner Cable MVP Award for exceptional customer service.
Timeline
Project Coordinator
Quality Material
03.2023 - Current
Operations Coordinator
Crown Castle
06.2022 - 09.2022
Product Advisor
Microsoft
04.2020 - 12.2021
Project Coordinator
Ziply FiberApril
01.2020 - 05.2022
Design Laboratory, Sr. Consultant
Inc
07.2019 - 12.2019
Construction Coordinator
Comcast Cable Corporation
06.2017 - 09.2018
Client Support Manager
Charter Communications
05.2014 - 06.2017
Regional Voice Operation Specialist
Time Warner Cable
01.2013 - 01.2014
Business Class Sales Coordinator Analyst
Denver Co. National Division TWC
01.2008 - 01.2013
Sr. Customer Care/Sales Professional Team Lead
Denver Co. National Division TWC
01.2006 - 01.2008
Master of Science - Business Management - Project Management
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University
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