O. Lydia Solis
Glendale,AZ
Summary
Highly enthusiastic customer service professional with over ten years of proven ability to establish rapport with clients. Flexible and versatile team player who works well under pressure. Adaptable with comprehensive background in crisis communications. Dedicated in developing professional relationships among diverse populations. Broad scope of experience encompassing problem resolution, public relations, and revenue generation. Trained in providing crisis intervention services in addition to routine care and support. Experience in conducting assessments, setting goals to improve quality of life for members. Well-qualified Spanish Interpreter with experience in various professional settings.
Overview
22
22
years of professional experience
Work History
Spanish Interpreter
Language Connection
El Mirage, AZ
06.2015 - Current
Responsible for interpretation; with in court settings, eligibility interviews, medical appointments, and school meetings/IEP. Attended home visits with DDD workers to provide accurate consecutive translations of conversations between members. Assisted with interpreting needs assessments, development of ISP as well as problem identification and resolution. Ability to quickly develop rapport among clients.
Spanish Women's Director
Phoenix First Apostolic Assembly
Phoenix, AZ
01.2009 - 12.2015
Solid experience in planning, coordinating, and implementing programs. Delegated tasks and oversaw teams of up to 50 volunteers. Drafted action plans and lead meetings with leaders and volunteers to review project success, identify problems, and implement constructive changes. Cultivated positive relationships with other professionals, programs and associations.
Senior Account Specialist
J & A Lawn Service
Glendale, Arizona
01.2003 - 01.2020
Provided exemplary level of service to clients to both maintain and extend relationships for future business opportunities. Answered customer's questions and concerns regarding products, prices and availability. Verified details of transactions, including funds received and total account balances. Conducted month-end balance sheet reviews and reconciled any variances. Determined cost and pricing of proposals and bids. Resolved billing and invoice problems.
Education
Bachelor of Science - Social Work
Arizona State University
Bilingual Spanish Interpreter - Spanish Interpreter
Language Connection
2015
Skills
- Knowledgeable in medical and behavioral issues and terminology
- Exceptional problem solver
- Proficient in creating and maintaining schedules
- Parenting skills educator
- Proficient in Conducting needs assessments
- High customer service standards
- Resource management
- Knowledgeable in HIPAA laws
- Fluent in Spanish and consecutive interpreting
- Excellent oral and written communication
- Customer relations understanding
Timeline
Spanish Interpreter
Language Connection
06.2015 - Current
Spanish Women's Director
Phoenix First Apostolic Assembly
01.2009 - 12.2015
Senior Account Specialist
J & A Lawn Service
01.2003 - 01.2020
Bachelor of Science - Social Work
Arizona State University
Bilingual Spanish Interpreter - Spanish Interpreter
Language Connection
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