Bianca Marie Crespo-Tumbaga
Conroe
Summary
Research and operations executive with a strong record in leading marketing research projects and enhancing client success strategies. Proven track record of driving a 67% increase in sales through strategic partnerships and mentoring high-performing teams, while ensuring operational excellence and financial integrity.
Overview
17
17
years of professional experience
Work History
Senior Research Executive & Administrative Head
RSC MarketIng SERvices corp.
Makati City
05.2016 - 04.2026
- Oversee the administrative and operational functions of the company.
- Managed cross-functional teams in executing marketing research projects, ensuring effective fieldwork and quality assurance.
- Cultivated strong client relationships, leading to sustained research projects and repeat business.
- Build partnerships with local and international clients, contributing to a 67% increase in company sales since 2015.
- Monitor and mentor project heads nationwide to ensure proper execution of each study.
- Supervise the administration department in achieving on time and accurate financial deliverables.
- Establish systematic financial processes to ensure efficient transactions.
- Enhanced company branding and social media strategies, contributing to increased global competitiveness.
- Evaluate workplace issues and conflicts, implementing preventive strategies.
- Maintain the efficiency of employee performance in the workplace.
- Assess and onboard qualified applicants to support company growth.
Business Development Manager
Techmnl, corp.
Pasig City
05.2018 - 06.2019
- Developed business plan outlining marketing approach and key operational strategies.
- Analyzed business strengths to create detailed client and customer profiles.
- Administered and coached a team of five in strategically acquiring suitable clients.
- Headed the 77% lead conversion rate in gaining local partner brands.
- Recruited qualified candidates to enhance operational effectiveness.
Creative Solution Specialists
EASTVANTAGE
Taguig City
08.2018 - 09.2018
- Provided virtual assistance to clients across diverse tasks, leveraging clear communication and creative problem-solving to meet unique needs to deliver high-quality results from project briefing to final execution.
Research Executive & Administrative Officer
RSC MarketIng SERvices corp.
Makati City
06.2012 - 05.2016
- Managed fifty employees for multiple projects all over the Philippines.
- Developed and implemented solutions for the finance and accounting team.
- Evaluated and enhanced tasks and functions of the different facets of the company.
- Planned and executed strategies to meet client requirements, reducing expenses by 20%.
- Collected and analyzed data to validate client and brand business needs.
- Implemented policies that increased employees’ work performance and productivity.
- Facilitated training sessions and seminars to support achievement of annual company goals.
Research Assistant
RSC MarketIng SERvices corp.
Makati City
06.2009 - 05.2012
- Modernized company approach to research, client servicing, and presentations to enhance overall effectiveness.
- Collaborated with project lead to support project tasks.
Education
Bachelor of Science - Business Administration Major in Marketing Management
Miriam College
Quezon City, Manila, Philippines05-2009
High School Diploma -
St. Paul College, Pasig
Pasig City, Manila, Philippines05-2005
Skills
- Project Management
- Market Research
- Team Leadership
- Client Relations
- Strategic Planning
- Data Analysis
- Financial Reporting
- Administrative Systems
- Research Coordination
- Brand Positioning
- Business Development
Languages
- Filipino/Tagalog, native
- English, proficient
Hobbies and Interests
- Pickleball and Ultimate Frisbee enthusiast
- Local theatre performer
- Community volunteer
- Active Bible study participant
- Passionate traveler and cultural explorer
- Proud, hands-on mother of a one-year-old
Affiliations
- Member - Marketing & Opinion Research Society of the Philippines (MORES)
- Member - European Society for Opinion and Market Research (ESOMAR)
Technical Skills And Tools
- Trello
- Slack
- Zoom
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Survey Systems (Basic)
- SPSS (Basic)
- Excel (Intermediate)
Timeline
Creative Solution Specialists
EASTVANTAGE
08.2018 - 09.2018
Business Development Manager
Techmnl, corp.
05.2018 - 06.2019
Senior Research Executive & Administrative Head
RSC MarketIng SERvices corp.
05.2016 - 04.2026
Research Executive & Administrative Officer
RSC MarketIng SERvices corp.
06.2012 - 05.2016
Research Assistant
RSC MarketIng SERvices corp.
06.2009 - 05.2012
Bachelor of Science - Business Administration Major in Marketing Management
Miriam College
High School Diploma -
St. Paul College, Pasig